Best Buy — Local services in Kildeer

SO IT WAS A steamy Sunday afternoon, and little old me needed a cable, so I drove down to Best Buy in my automobile. As soon as I walked in I became flustered with the store layout, and even with the big category signs dangling from the ceiling, it took nearly 20 minutes to find where my desired cable was. Isle after isle, I felt like I was in the Maze Runner.

However, when I found the area that would have my type of cable, the one I wanted was no where to be found. A feeling of dread poured over my body like acidic lead. So I decided to look for an employee to ask if they have my desired cable in stock. Now this is where things get saucy.

My eyes gazed around my near vicinity for a staff member in the cable section who could be of assistance for little old me. However, being that there were no employees available near me, I proceeded to the gosh-darn customer service desk, where I had to wait for 10-15 months to get to the front of the line. Once there, I asked the gentleman if they had any of my cable in stock, to which he replied that he had no clue about that stuff, and that I would have to ask an employee in the cable section.

W H A A A T I S T H I S?

Anyway, I went back the cable section to search for an employee (again), and eventually found one. I asked this gentleman the same question, and this what he did, ya hear? He done pointed me down yonder to the same section I had originally searched, sayin that my cable will most likely be there. But, y'all see, I had already done looked for my cable there!

Yeehaw!! Is this a rodeo!?

Seeing as the employees were getting me no where, I managed to navigate myself out of the store, with no cable in hand. And little...

Customer service was great, only complaint I have is this. I bought a 75 inch Samsung TV and when we went to load it the gentleman informed me I HAD to pull up to the door. Which is fine, here’s the problem. There is no “customer pick up” lane marked at the front so literally the second I got back in my truck after loading it a Kildeer police officer pulled up next to me and started harassing me for “blocking the crosswalk” which I actually wasn’t, I pulled up past the cross walk along the yellow curb where I was told to pull by the employees. I saw the officer sitting in the corner of the lot when we arrived to the store 20 min earlier, I just figured he was there taking a break parked in the shade. Nope! I suspect he knows the policy you have to make customers pull up to the door and was sitting there waiting to harass your customers. I just happened to be the lucky one at that moment I guess. He flew up and asked “what are you doing here” I told him that’s a pretty stupid question since you just sat there in the corner watching us load the TV. I don’t think he realized I saw him there the entire time as his attitude changed immediately when I pointed out I knew he’d been sitting there since I had pulled up to the store 20 min ago. Change your policy or create a customer pick up lane by the front...

On December 11, I went into Best Buy to buy a washing machine and found out that the one I was interested in was being discontinued so I could save money with the floor model. Sweet!

Too bad it went downhill from there.

Four days later, on the morning it was supposed to be delivered, I get a phone call that it won't be delivered because the power cord is broken. It took four days to discover this? And I've already planned my day around the week day delivery.

Two days after that they still don't know when it will be fixed.

A week after I had brought the washer, I get a call saying that they have fixed it and I need to call to set up a delivery date. I call and discover that the order has been cancelled (though strangely enough my credit card was still charged). They don't know why this has happened. Over the course of a couple more days, the warehouse says they can't proceed until they get the order from the store. The store says they can't proceed until the warehouse says it is in their inventory.

End result? A week and a half, I have to cancel my order (for real cancel not Best Buy cancel) and get my money back.

Best Buy, the only thing more inane than bad customer service is a tech/electronics store that can't figure out it's...