CSM Electronics — Local services in Killeen

I was todays years old when I learned a television could leak. You read that right- my television was leaking. Another subtle reminder that we know very little in the universe of infinite knowledge.

I own a 6 year old Samsung 55" smart tv that I am very fond of, however I was experiencing power issues. The TV would often power itself back on without warning after having been turned off, and eventually became difficult to power on. About four weeks ago the TV stopped turning on all together, and made an odd "mouse-like" squeak as it was attempting to turn on. I called Samsung about the problem and they first tried selling me a new TV. Resolute in my desire to have my TV repaired, I told Samsung I was not interested and needed my TV serviced. Samsung quoted me $100 for pickup, $100 for the appointment, and any additional parts and labor would be added to the final bill. The approximated quote I received was between $280-$680. I decided to inquire elsewhere and was led to CSM Electronics.

I dropped my TV off with Shereka on Friday afternoon just before closing. The initial cost to have my TV diagnosed with CSM Electronics was $65, and she informed that the cost of the diagnostic would go toward the cost of the repair. Today is Tuesday and Mr. William called me from the shop this morning to inform me my TV is ready for pickup. The total cost of my repair is less than just the cost of pickup from Samsung alone. I'm aware that my case is special and this will not be true for every repair, but my experience could have been much different. This shop had the power to charge an astronomical price for the repair but they were honest and fair. Over the phone, Mr. William was kind and respectful. CSM Electronics performed the repair much quicker than I anticipated as well, and for all of these reasons, I can say Mr. William is running an ethical company and will retain my...

WORST CUSTOMER EXPERIENCE EVER! WILLY, just hung up on me. He came to my house and said that my brand new dishwasher was broken bc I over- loaded it and that I’m better off buying a new one. Even though it came off the track when it was completely emptied out. But they would order me a new latch. I inquired a month later about it and he said that he had left me a voicemail a month ago that i didn’t reply to, so I’m again, the reason I don’t have the part. He couldn’t tell me which number he sent the vm to bc me and my husband didn’t receive any. And he said quote ‘mam, I don’t have to DO ANYTHING FOR YOU!!’ and hung up in me. I have been hand washing dishes with a baby for a month now and neither LG or this terrible co cares about that. The owner even told me that ‘oh they will NEVER replace your dishwasher mam’. I can’t believe there are people like this working in...

We used this company through our home insurance, AHS. We first contacted them since they had not contacted us. My husband told them what he thought the issue was. We were told that was not the issue and they did a movement of pipes/tubes. We ran the machine over the weekend and it stopped working again. They came out again and determined it was what my husband had first stated was the issue. They then ordered the part and we continued to wait. After about a week, we called back and they told us they had the part but had just not gotten around to contacting us about it. They finally came back and fixed the issue. They left a mess behind when they cut zip ties and didn't bother cleaning up after themselves. They lied about originally contacting us and then said they didn't have my husband's information after they had already...