Happy Daze Smoke Vape & Kratom — Local services in Killeen

I would give no stars if at all possible. Please read before you go here. THIS PLACE IS ALL FANCY AND ATTRACTIVE, BUT MONEY IS THEIR SOLE MOTIVATION, NOT THE CUSTOMERS. AVOID THIS PLACE AT ALL COSTS!

My son tried to get me a gift for Mother’s Day by going to this fancy, but sorry place called HAPPY DAZE SMOKE & VAPE located at the Center Point Plaza on West Stan Schlueter Loop in Killeen. My son wanted to purchase me a type of vape kit I have because he doesn’t like me smoking tobacco cigarettes, but semi agrees with the low nic vape machines. He doesn’t know much about vape machines, so he went in seeking education on them and spent over $200 for “a top of the line device kit” (so he thought). He wanted to get me a nice, reliable kit, seeing how he thought I would be using it, daily, all the time.

Right after he purchased everything suggested by the employee there, he came to visit me and found out vape machines were no longer allowed in the smoking area of the nursing home I reside in.

My son decided to return the kit thinking he had just purchased it 30 minutes prior, unopened and in the same brand-new condition he received it, with all the same items he purchased with it (two expensive batteries & juice).

He returned and told me he went back to the exact same employee who just sold him the expensive kit and explained the situation, telling her he would bring me in (in person) later to get a cheaper device, since I would only be using it when I visited my son’s family outside of the home now, which is only once every two weeks for a couple nights or so, if that. My son told me this employee said she understood but instead of processing a return for the purchase like a decent store, she instead got on the phone to the store owner, who quickly told the employee to refuse the return of their vape kit they just sold him. She even explained to the owner his/my situation at the nursing home and how everything was still packaged & unopened, but the owner still ordered the employee to refuse returning it. Their excuse was “we dont have a return policy”, he said.

My son said he went home and looked up the prices for the items in the kit, in an attempt to try reselling them, brand-new, to recoup some of the money back himself, but then realized he was totally ripped off by this store (HAPPY DAZE SMOKE & VAPE) to the point that there was no point to try and resell. He told me he found the same device (SMOK X-Priv Rainbow) being sold brand new at retail in numerous places for between $50 and $65 - this store charged him $119... Also, the same exact 2 batteries my son was charged for $40, really only cost only 9.99 for a 4-pack of them! So my son was overcharged $35 for just the batteries...

I’m sure all of their devices are marked up this way and if you have a problem, they will not take any of their products back if they already got your money - they just want your sale! BEWARE!

OVERVIEW of RIP-OFF: Items included in purchase AT THE RIP-OFF STORE ~HAPPY DAZE SMOKE & VAPE —(one) SMOK X-Priv Rainbow color $119.99 —(two) MXJO 3000mah 18650 batteries $39.98 —(one) bottle 3mg 100ml menth/berry juc $24.99 TOTAL = $200.22 with tax REAL RETAIL VALUE: ...

This place is a huge ripoff with a terrible selection and a staff that is not knowledgeable of what little inventory they do have. I bought a faulty coil from them today and was told that it happens a lot and that they wouldn't replace it for a good one. After that the employee told me that he didn't know what else to tell me. I'm never going back. From now on I'll just drive the extra few miles to a decent place. I called them and gave them a chance to make things right. Starting a reply to a complaint with "first of all" is a little aggressive. I wasn't given a choice of what to do about this situation other than write a review. Your employee literally said "I don't know what else to tell you" repeatedly. I went to another vape shop to buy another coil. I explained the situation and how I was treated on the phone. They GAVE me a working coil for free and apologized on your behalf. They're not even affiliated with you and they did that for me. I understand that you have no control over something being defective or what the manufacturer tells you to do but you do have control over how you treat your customers. It's a $6.00 coil. I couldn't care less about the money but I do care about how I'm treated by the place...

Customer service wasn’t great. The two guys who sold me my Smok Morph 2 were pretty cool. However, they never asked me if I wanted a receipt at the end of the transaction. Though I never asked for one, they still could have done their part first. Another issue is, my button got stuck after due to my clumsiness of reaching for, hitting the vape, and it dropping on the button. I brought the vape back to the shop because they said it has a warranty. Nope. Two different associates behind the counter told me their boss could try to fix it but he’s rarely ever there and I would have to go through SMOK to check on the warranty. Prior to that I took the vape to WALL2WALL in Belton, they were willing to fix it right then and there. But they wanted me to come to Happy Vape first and get it fixed/exchanged there. WALL2WALL is highly suggested for all your vaping needs. They at least tried their best to fix my vape but couldn’t. It’s the fact that they are knowledgeable and know their business more than Happy Vape. GO TO WALL2WALL BEFORE GOING TO HAPPY VAPE, or any other vape shop around. You will NOT be satisfied with lame...