Jack in the Box — Restaurant in Killeen

I ordered through the app for drive-thru pick up. I got to the restaurant, and the lady working the drive thru asked if it was a Dash order. I told her no, I ordered it through the Jack app. I was then told it wasn't ready and to come in to get the order. I told them it's for drive-thru pick up, so I'll drive back through in 10 minutes. While I'm sitting in the parking lot the drive thru lady comes to my car and says that she'll bring it out to me so I wait another 10 minutes before I go back through the drive thru. I asked for the status of the order, and they told me they didn't see an order for me and to drive to the window. When I get to the window the same drive thru lady that said she'd bring it out tells me that they must've given to someone else and I would have to come in to speak to a manager. I told her that I ordered a drive-thru pickup for a reason, and I'd like to not go in, so she disappeared and came back and told me the same thing. I went inside, and the manager said they gave my order to someone else, but they're making it again. After asking me several times what all was on the order, I finally get it with no offer for a voucher or discount or anything besides "Sorry" for making me wait 45 minutes for what should have been a 10 minute experience. Not to mention they didn't give me a drink carrier, so they just watched me juggle the drinks and bags to my car. I use fast food apps too often to ever come back to...

Horrible! Went through the drive thru around 9:45pm on August 29 2023. Saw food on the counters and on the floors. Drive thru employee picked up a broom and halfway started to sweep the floor and then went to grab my drink without washing his hands. He grabbed my drink knowing my drink (knew that soda machine didn’t have carbonation in it) was flat because he added ice on top of a full cup a of soda. Instead of adding the ice first then the soda. But I didn’t drink it because he didn’t wash his hands after sweeping the floor. Then he turned around and his pants were sagging. He then told me to move me vehicle to the front of the store because he saw that I was looking at the restaurant through the drive thru window and I was getting ready to take pictures of the uncleanliness.Then the drive thru employee brought my food and I said my drink was flat and he said “dang, what do you want”. At this time I’m frustrated. So I checked my sandwich and asked him what is wrong with my sandwich and he told me he didn’t know what was wrong with it and he is not the griller. The drive thru employee touched my sandwich and then asked me if I wanted a full refund. And he laughed said “there is no one here to give me a refund”. And continue to say that the “restaurant is always nasty and there’s nothing that they can do about it. So I should never come back”. And don’t worry about how he...

I did an online order today, July 8th at 2:22 p.m. as I usually would, I pulled into the drive-thru waited 10 minutes and the single car in front of me didn't even order. I decided to go inside then continued to wait another 20 minutes and they served only one person at the register. Then i finally get tired and start getting louder so someone would serve me. Informed them when I ordered my food and then finally got it. I talked to the manager she said it happens every day. I have ordered and shortest wait time for mobile order was 30 min. Today it took 1 hour to receive my COLD and stale food. I ask for store manager and the manager gave me the number to Baylor Scott and white hospital instead of DONNA the store manager. This place is horrible to order food 90 percent of the time.... WARNING do not go unless you plan to wait a long time.

New review 28 Dec decided to try it again and it was a little bit faster but this time there was nobody in the dining hall. Nobody in the Drive-Thru. When I received my food I am missing all my tacos and had onions on my croissant breakfast sandwich for...