Milhorn Appliance — Local services in Kingsport

If I could give a negative rating, I would. Positive: A technician showed up. Negatives: 1. Service call for approximately 30 minutes of time=$273.75. This was beyond a total waste of money. The technician did not truly evaluate one appliance. He did exactly what my basic homeowner instruction manual said to do PRIOR to calling a technician. He did not attempt to use the smart diagnosis feature on the unit. The technician did not have experience with home warranty companies. He did not know how to navigate the appropriate industry wording to foster an effective resolution. Further, the technician could not effectively demonstrate what the issue truly was. He stated what he perceived was wrong, but could not support his claim with proof. If you have Samsung or LG products, do not call this company. The company will bash your choice of product and try to direct you to what products it sells. When challenged, the company will go into defense mode and elaborate about how they have been in business for 55 years or some such. That does not solve the customer's problem; it avoids taking ownership of suspect business practices. To this end, WHY go to a customer's home KNOWING the type of products he or she has does not align with your personal or industry preference? Ding, ding, ding--you go to exploit and collect money! I will have to have another company re-evaluate what this company...

Call them and ask if they have a specific part.. yes they have it for the price... ok we are on our way to get it right now, our name and they call back 10 minutes later and say .. we just wanted to tell you we sold that part!! I mean really!! So we were literally about there and they decided to sale the part we just gave our name and was coming to get! Then due to them making a poor choice in customer service he wants to get defensive with me?!? Shows me they are not customer oriented at all!! Will not recommend nor will I ever do business with this place again! Very disrespectful and inconsiderate to someone taking their time to make a purchase and then just disregard that completely, is very telling of...

This place is amazing. When I bought my house, I thought all my (brand new) appliances were good to go. But nope. Dishwasher kept throwing an error code and I am SO glad the warranty company matched me up with Milhorn Appliance Co. Nathan is professional, personable, and knowledgeable. He couldn't immediately fix my appliance due to some electrical issues I had to get fixed first, but he was dedicated to making sure I got it done and got it done right. Made me feel like if something went wrong, I could give Milhorn a call and they would take care of it. I highly recommend Milhorn Appliance and Nathan in particular. I will definitely call them for any and all of my...