Orangetheory Fitness — Local services in Kingston

Overpriced and rude management. I have been a member of Orange Theory for over 5 years at multiple locations. I recently had to cancel my membership since I was moving for work. I tried canceling over the phone but was instructed to come in person. Even though the Orange Theory location was completely out of my way, I still travelled over 30 minutes to cancel my membership in person and asked if there were any locations closer to where my new job was. THANKFULLY there are no locations near me as I will never be a customer to Orange Theory again. After canceling my membership in the beginning of September, I was told IN PERSON BY THE STAFF that I would be charged for that last month (September) and could still attend classes. As I do not live near there anymore, I did not attend any classes for that month even though I was still charged. Then the next month comes and I did not anticipate that expense and my card declined the payment and I was emailed by the manager immediately saying that I would be sent to collections. Granted this has happened before when I was an active member and NEVER was I threatened to be sent to collections. It was only AFTER I cancelled my membership was I threatened. I explained to the manager that I was told by his employees that September was my last month to be charged but I was still being threated to pay for the month of October. Absolutely despicable how this organization is run and how they treat...

I just recently moved to the area from Philadelphia, where I was a member of a gym that was really important to me. It was more than just a place to work out, it was a community, it was friendship and unparalleled support to reach my wellness and mental health goals. When I moved I was really concerned I wouldn’t find that same thing here, but I was wrong. I’ve been part of the Kingston OTF community for a little over a month and it’s been amazing since the day I started. The trainers are all incredibly knowledgeable, supportive, motivating and most importantly you can tell they care. I’m a firm believer that your health is your wealth, a consistent lifetime investment, and those who help lead you on that journey is key. I’m very grateful for the trainers at this location and the friendly faces that greet me when I arrive! If you are hesitant to give this place a try, I highly recommend taking the plunge! You won’t be...

This was the worst possible experience. Went to trial the class to decide if i want to join as it was a “free” class and ended up getting charged $28. The instructor was extremely rude all she wanted was to push a membership on me. Would never recommend this gym to anyone. The studio is dirty, and the employees are all rude. The instructor did not explain the workout at all or even attempt to help me with the movements.

Called the corporate office as well hopefully this changes. A very unfortunate situation for a small town you would think they value their customers but clearly all they care about...