Authorized Retailer UScellular & T-Mobile — Local services in Kinston

The staff here is truly amazing! My step mom misplaced my dads phone and got them to cut it off until she could find it. Well, apparently they completely cut off the service and all. I spoke to one man from another us cellular and he pretty much said there’s nothing they can do and that the number is completely gone. This crushed us. My dad has had this phone number for 20+ years. This is his business phone. If he didn’t have this number he would be lost! After going to that us cellular (by Walmart) something told me to not give up and try the other one (by the plaza) Jeremy and Nekashia at this store made many phone calls and got us the number back. I can’t thank y’all enough for what y’all did for us! I will recommend y’all to everyone. Thank you guys so much! We need more people like y’all in this world. That actually cares and wants to help the...

I was service by Maegan Turner on 11/30/2020. Maegan service me but it was okay. But I was not pleased by the Store Manger. They charged me for a phone and I do not have the phone. I wasn’t refunded all my money but only half. There was a shortage in one of the buttons. I thought they would help me, but they didn’t only gave me more problems. I brought the phone home after they attempted to fix the problem. The phone still had problems. I took it back and asked for a new phone. The new phone they gave me had the same problem. I contacted the store manager regarding my refund and I still haven’t received my refund. DO NOT GO TO THIS...

I had a really good experience with a associate named Amer. I'm probably spelling his name correctly but that was an excellent associate and I dropped the call by mistake to do the survey, ...