Fantastic Sams Cut & Color — Local services in Kinston

Owner needs to understand about loyalty to a certain hair dresser. My daughter came in about every two months where she would get highlights and I would get a haircut. Our hair dresser was Sue. Word is that she is no longer there. I've seen her since we were in the area, about 5 years. Now she is gone and the others were told not to say "where she went. The owner has cameras and if she finds out we told where she went we can get fired if we tell." As an owner, I would think someone would see that taking the high road would be beneficial to all and being percieved as juvenile behavior would not be good for business. As long as I knew Sue, I have seen nothing but professional behavior. She was kind and caring when it came to my daughter, who has Aspergers and does not interact for quite sometime with others. She thinks Sue as a friend, and now we have to back to square one to locate someone new because the owner forbade her co-workers to say where she has gone. As far as salon workers who are in business for themselves, they will seek an equitable location. Get over it, it's part of the system. And by the way, when I went to the place to see if someone knew where she was, there were two other hairdressers with NO ONE to work on; really smart to run off people, clients who spent 200.00 when we went because my daughter would get highlights, and Sue once braided her hair like a "Viking," so I guess the owner truly did what was good for her business. Find a place that doesn't play games. And Sue, where ever you are, I hope you are doing better. UPDATE TO ABOVE: Because there is no place to reply, I have edited this reply to date: 02/10/2024 your salon personnel never said that it was Fantasic Sams policy, only that it was the owner's policy. Your micromanaging of people and your games have run...

Yall, not to be dramatic- but Jessi literally saved my life. I will try to keep this short but I CAN NOT SING MY PRAISES HIGH ENOUGH. Jessi Dawson everyone- and the day she changed my life. My family all lives out of state, and my siblings and i have all be very close since we were young. My sister had been engaged for over 3 years. She asked me to be maid of honor the same day she had said yes ❤️ As excited as she was to get married, she knew i was still in school and so held off on the ceremony till my graduation. Love my big sister! ANYWAY! the drive home is literally 12hrs. And due to work/holidays i hadnt been able to prep myself for the celebration hardly at all! My hair was in desprate need of some TLC. Regretably, and in my haste, i went to a stylist i thought i could trust and thought they knew what they were doing.... They did not! Absolutely destroyed my hair. My hair grows very slow so i was devistated and heartbroken by how short and choppy it was. Last day before the big drive- and by some miracle- i found jessi!! My violated mess of head was absolutely rejuvenated after the visit with Jessi! Jessi corrected all the careless mistakes the last individual had made. I CAN NOT SRESS THIS ENOUGH. JESSI IS A MIRACLE WORKER ✨️ How much she cares truly shows through her comforting and knowledgeable chairside manner. She held herself so well, I thought she was the manager!! She soothed my nerves just as much as she healed my hair 🥹💕 I dont know how- but jessi somehow managed to help me keep the length i had left too. Best of all she made it so i could be a part of my sisters wedding! I left jessi with renewed confidence and feeling as pretty as...

Had a perm about 3 weeks ago. I had used this salon last fall for a perm and had an amazing experience. When I needed another, I contacted them and scheduled with the same technician who had done my previous perm. Time was set at 10. When I arrived at 10, the doors were still locked and it appeared that the girls inside were having a very heated argument. Finally about 5 minutes later, the doors were unlocked and a gal, not the one I had requested, took me back to get started. When I asked about the gal I had scheduled with, all she said was, I don't know, they scheduled you with me. I explained in detail exactly how I wanted my perm to be done and the outcome I desired. I also shared that the last time I was there, the gal "Listened" to me and did as I asked. The technician pulled my records and it appeared she was doing as before. I kept reiterating though, that I wanted body only, not curly and NO frizz. I also shared that for my hair, the perfect time is a little less than 15 minutes to get the desired effect. She said "no, your card says 20 minutes". I said, please, don't eave in that long! Well, she moved me to a location where I could not see the clock and I did not have my watch or phone. She left in 20 minutes!!! I am now left with a head of FRIZZ!!! We went on vacation and couldn't even be in any of the reunion photos because of this mess on my head. Horrible! I will NEVER go back! The girls were way too interested in whatever their argument was about and took it out on their...