Cook Out — Restaurant in Kinston

It’s really sad to just expect at least 1 thing to be wrong when you go to a restaurant, but you still want to be hopeful that “maybe they’ll get it right this time” 🙄 Firstly, I’ve never left a negative review but it’s really irritating to typically enjoy the food from a restaurant but rarely get your order correct. We are usually tolerant of getting an incorrect order, just brush it off. But it’s getting old with it being every single time. Today we went to the drive through and got 2 trays, both with quesadillas and asked for 1 side of quesadilla sauce. Instead we got no sauce on any quesadilla (we found this out after leaving) and when we pulled up to the window we reminded the worker at the window that we asked for sauce, and were told we “weren’t charged for any extra sauce, and it would be an extra charge” so we just said don’t worry about it, shrugged it off and left, but when we ate the quesadillas they were extremely dry due to there being no sauce at all. We ask for extra sauce initially, don’t get that but are not rude about it, and then we get our food and once again it is incorrect. It’s just disappointing knowing how good the food CAN be, but getting experiences like this over and over. Nevermind the fact we waited 5+ minutes to order, and another 15+ minutes to receive our...

Update: We went back again last night because that's where our group picked. The hateful girl was replaced by someone who did well at the drive-thru, but one of the people in our group still did not receive every item they paid for in their bag. It's very strange that every single time we go here as a group someone is missing an item or receives the wrong item. Whoever is bagging the food on Thursday nights needs to be more attentive. And don't even think about going on the second lane to order, because they'll make you wait at the ordering box for ten minutes before deciding to wait on you.

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We go here almost every Thursday night after league because it’s one of the only places left open. The past THREE times we have been, my husband has ordered two Cajun chicken wraps and they only gave him one and charged us for two! And they’re too sorry to open the lobby so we can’t go in to get the other. Thieves!!!! Not to mention the girl at the window is hateful as all get out every single time we get her, and good luck getting napkins. She’s too busy going “mmhmm” sarcastically at customers when you tell her thank you and not listening when...

3rd time in a row they completely messed up our orders. The 2nd time the manager gave us a signed receipt for two free visits. The next night we went back to try again and the general manager took our orders, she stated we get two free trays instead of visits. The order was STILL wrong. The food is good but not worth the trouble to get what you want. The orders were so wrong we were either missing food we ordered or not the item we ordered at all. Even missing food on the second time, the order receipt said total was $24.11 but the actual credit card receipt said $37.95. The staff including the GM were very cold and impolite. The same cashier from the second visit took our order and wouldn't say a word, no "How are you?", or "Would you like any sauce?", or even "Have a nice day!", it was just awkward and silent. The only nice staff was the regular manager on the 2nd visit who tried to fix the situation by giving us another chance. Will not be...