GameStop — Local services in Kissimmee

I would like to share my experience with GameStop, a store I generally enjoy, as each location offers unique items, including enticing collectibles and a range of games. My family and I love exploring different GameStops to discover what treasures we can find together. Occasionally, we stumble upon items that are sold out from the manufacturers, which adds to the thrill of our adventures.

Recently, we decided to visit a specific GameStop, driving an hour to check it out. The building itself was newer, and I was excited to find a wide array of toys and Funko Pops; however, I noticed there were significantly fewer games compared to other locations. We arrived on June 11th around 3 p.m. and were sadly met with an unwelcoming atmosphere. The staff member on duty did not greet us; in fact, he simply stared at us without offering any help or assistance.

As we waited, another customer zipped through the checkout process, purchasing his item and leaving without issue. When it was finally our turn, the employee rang up our items and asked if we would like to provide a phone number for their rewards program. I politely declined, stating that I wasn’t interested in signing up. Much to my surprise, he insisted that providing a phone number was mandatory to complete the purchase. Reluctantly, I shared my number, hoping it would resolve the situation.

However, things took a turn for the worse. The employee then began to request an extensive amount of personal identifiable information, informing me that since I declined the rewards, I still had to provide this information to finalize my purchase. I was taken aback and expressed that I had never encountered such excessive requirements at any GameStop in the past, and all I wanted was to buy my items. Despite my insistence, he held firm, leaving us no choice but to leave empty-handed after our long journey.

I found myself questioning why he needed so much information when he was supposedly looking for my account details and why there seemed to be a lack of standard practices common to other establishments. His tone grew increasingly rude, exacerbating an already frustrating situation. I couldn't help but worry about the implications of sharing such personal information, as it opens the door to potential identity theft.

In hopes of resolving this, I attempted to call GameStop’s customer service for assistance, aiming to retrieve the items we wanted. Unfortunately, the call only yielded a message stating that representatives were busy with other customers and I should request a callback, potentially by 8 p.m. Regrettably, I never received any follow-up.

Upon further investigation, I discovered many other customers had experienced similar issues at this location. It was disheartening to realize I should have checked the reviews before visiting. I strongly advise anyone to think twice about visiting this particular GameStop unless you’re prepared for a similarly disheartening experience that could leave you feeling undervalued.

This was, without question, the most disappointing GameStop experience I have ever had. It’s clear that this type of employee behavior is tolerated, and there seems to be no corrective action in place to ensure customer satisfaction. I can confidently say I will never return to this store, and this incident has left me questioning whether I will visit any GameStop again in the future. Based on other reviews, it appears the company has yet to listen to their customers and address the issues in...

I held back leaving a negative review, even after past bad experiences at this location, which resulted in me cancelling my pro membership.

Previously I was lied to by phone reps stating I could pre order 151 online for store pickup and still get the promo card in store. I learned this wasn't the case and they made me purchase 15$ of product to obtain the promo.

I had to call the store probably 80 times to get someone to talk to about this, and they offered like a minimal discount if I came and bought more product.

Now lately the store hasn't had almost any Pokemon stock, and the new set prismatic evolutions had an official GameStop announcement stating they would have stock and it would be a limit of 2 per customer.

I arrived the morning of release to be told they only had pre ordered items available and they should get more stock later. I walked in tonight to be told they won't be restocking the set at all.

Clearly this company is still the same shill shell that doesn't care about it's employees and customers and is all about a money grab.

I wouldn't be surprised if the employees hoarded it straight from the truck.

I truly appreciate GameStop being another entity ruining this hobby for collectors...

I was looking to purchase a Nintendo Switch or Nintendo Switch Lite for my daughter and Andy behind the counter was not helpful. He probably had the worst customer service I have ever experienced. I don’t know a lot about the switch or full console and I was asking about any type of guarantee or warranty on the used items, I wanted to know if the new console would come with a game, I was also curious if there was a difference in price for downloading games versus buying cartridges. He seemed to be extremely bothered that I had so many questions, he didn’t seem to want to leave his area behind the counter. He stated all I wanted to do was argue and didn’t really want to buy anything. All while I had 5 games in my hand that I wanted to purchase for my daughter. In the end I said I would just buy everything from another GameStop that wanted my money. This is when he decided to call me an idiot and tell me I should leave. I hope no one has the same experience I did and that this young man develops better customer service skills...