Starling Chevrolet — Local services in Kissimmee

Spoke to Jayzelle about a vehicle I was interested in. I explained to her what I had cash, and I asked her to speak with the manager. She said she would talk to the manager and then respond to me with his answer. She called me back and said the manager wants to sell this vehicle and is willing to negotiate what I said. I explained to her if the manager accepted my offer because I did not want to waste anybody’s time over the phone she said yes and I asked her to be 100% sure because I do not want to take off work lose money and waste anyone’s time out there or have my time wasted.She sent me messages About meeting with the manager at 4:30pm here are the screenshots Saying Carlos is looking forward to meeting me. I got to Sterling Chevrolet to meet with the manager Carlos, He shook my hand said Eleazar, the sales rep would take care of me. So besides the handshake, I had no interaction with Carlos. After going through the vehicle in question. Eleazar Told me the Truck was not ready and it was in an overflow lot. He said he could drive us to the overflow lot to see the vehicle. The lot was about one or 2 miles. The sales rep was texting while driving the entire way there. I found this completely unprofessional and dangerous given the amount of traffic on the road. After looking over the vehicle, we saw dent on the left side and scratches all along the right passenger side from front to rear. Once we got back to the dealership Eleazar the sales rep started talking about financing. I explained to him That I had already spoke to Jayzelle And she said I was going to speak with the manager directly about what I was going to pay cash for the vehicle in question The sales rep started saying I needed to pay more and how much I needed to pay more and I told him I did not come here to waste my time and he went to go ask the manager. He came back and said no they were not accepting my offer to which I got upset, but I stood up, shook the sales rep’s hand and said thank you and walked away by the time I got to my car Eleazar was in the parking lot screaming my name to wait. He was going to try his best to speak with the manager. I waited both him and the manager came out so now I am finally speaking with the manager Carlos and his response was I did not know this truck was a diesel. I just priced it to sell. At this time, I was bluntly honest and I told him how do you as a sales manager, not know what vehicles you have for sale how do you as a sales manager price vehicles not knowing what they are? He kept quiet and I explained how upset I was because I had explained to him about my conversation with Jayzelle (Who does not work in sales, but tells people over the phone she works in sales) About my cash price and how she told me yes she already spoke with the manager, and he was willing to accept My cash offer. Carlos stood there looking dumbfounded without anything to say besides I’m sorry. I’m sorry sounds like a good excuse from a junior car salesman not from a sales manager. All three of these individuals completely wasted my time. So I am writing this so that other consumers are made aware at the unprofessionalism and ignorance of the individuals at this dealership, especially in management positions. This dealership needs to seriously take a look at how they train employees and who they hire. Be careful, you are better off...

A Five-Star Experience at Starling Chevrolet Orlando Service Department

During my recent trip from New York to Florida for a Memorial Day week vacation with my son, I experienced a major hiccup that could have derailed the entire trip—my 2023 Chevrolet Equinox’s air conditioning suddenly stopped working while we were driving through Georgia. With Florida’s summer heat looming and only six days until our return trip, I knew I needed a fast and reliable solution. That’s when I reached out to the Service Department at Starling Chevrolet in Orlando, and I’m so glad I did.

I called around noon on a Saturday and was fortunate to be connected with Sarimar, a service advisor who turned out to be the saving grace of our vacation. From the first conversation, Sarimar was not only professional and knowledgeable, but also warm and reassuring. She understood the urgency of the situation, especially since I was traveling with my son, and told me to bring the car in that very same day.

When I arrived at the dealership, Sarimar greeted me with a calm and confident demeanor that immediately put me at ease. She walked me through the diagnostic and repair process, explained what would be covered under warranty, and made sure I understood every step. What impressed me most was how transparent, efficient, and genuinely caring she was. It felt like she truly cared not just about my vehicle, but about our trip and our comfort.

Within just two working days, the air conditioning was fully repaired under warranty. Thanks to the team’s speed and expertise, I didn’t miss a single day of my vacation plans. My son and I were able to enjoy the Florida sunshine without sweating it out in the car—literally!

Starling Chevrolet Orlando's Service Department, and especially Sarimar, exceeded every expectation. Their responsiveness, efficiency, and hospitality turned what could have been a stressful situation into a seamless experience. It’s rare to encounter a dealership service team that combines such professionalism with personal attention, but that’s exactly what I found at Starling.

If you’re ever in need of auto service in the Orlando area—especially while traveling—don’t hesitate to call Starling Chevrolet. Their team truly goes the extra mile, and thanks to them, our vacation memories are filled with sunshine, not...

These comments reflect my personal experience and understanding of the events described below.

I had a good sale experience but then service was terrible with Starling Chevrolet after my new Equinox EV broke down only after 6 days of owning it.

• Purchase: I bought a new Equinox EV on May 20, 2025. The sales process was painless, price agreed by phone, quick paperwork, and I drove home happy.

• Breakdown: Just six days later (May 26) the car shut down after a super-charging stop on my way from Orlando to Gainesville. It wouldn’t start, shift, or even go into Neutral and had to be towed back to Starling Chevrolet.

• Diagnosis confusion: Service first said it was a 12-volt battery. Later, a different advisor told me it was actually the high-voltage battery, news I learned only because I kept chasing updates.

• Parts & delay: The replacement HV battery arrived June 16. I was told it was a “one-day job” and should be done by June 18. Instead, the car sat while (per staff) a Cadillac was worked on first and a lift was out of service.

• Communication problems: – Almost every status update required MY phone call. – Promised call-backs rarely came; I was even disconnected a couple of times. – On multiple days (June 18, 21, 24) I learned the car hadn’t been touched and got a new “target” date.

• Escalation: Only after involving manager Noel did work finally start. He said it would be ready Friday, June 27, yet I received no confirmation until I texted him late that day. I picked the car up June 28: 33 days in the shop.

• Missing paperwork: No repair order was given at pickup. GM asked me for it to process goodwill compensation. I emailed/texted Noel three times and GM made two formal requests. Starling provided the RO only on July 8.

Bottom line I spent five weeks making my own phone calls and sending my own follow-ups just to learn when my new car would be fixed and to get the paperwork afterward. The repair was eventually completed, but the constant silence in between left me with little confidence in Starling Chevrolet’s service department. Based on this experience, I cannot recommend them for...