Smart Way — Local services in Knoxville

A Sanctuary for the Home: My SmartWay Knoxville Experience.

Five stars. Five gleaming, well-deserved stars. That's not just a rating for SmartWay Knoxville; it's a heartfelt expression of gratitude for the exceptional service, genuine understanding, and sheer humanity I encountered within their showroom. In a world often dominated by impersonal online giants, SmartWay stands as a refreshing reminder of the value of personalized attention and genuine care. They're not just selling furniture, appliances, and electronics; they're building relationships and creating homes.

Let me be clear: I wasn't just looking for a bedroom suite. I was facing a complex situation, one that had left me feeling overwhelmed and let down by other retailers. My circumstances were… challenging, to say the least. Everywhere I turned, I was met with polite but firm refusals. "We can't help you," they'd say, the words echoing the growing despair in my heart. I was beginning to lose hope of furnishing my new home.

Then, I walked into SmartWay.

From the moment I stepped inside, I was greeted with a warmth that felt utterly genuine. The atmosphere wasn't just professional; it was welcoming. It was human. I wasn't just a customer or a sales quota; I was a person with a story, and the team at SmartWay listened. They really listened.

I sat down and explained my predicament. Instead of the dismissive glances and boilerplate rejections I'd become accustomed to, I was met with understanding and empathy. They didn't just hear my words; they seemed to grasp the weight of my situation.

What followed was nothing short of extraordinary. The SmartWay team didn't just try to sell me the most expensive items; they became my advocates. They meticulously explored every option, tirelessly working behind the scenes to find a solution that fit my unique needs and budget. They navigated the complexities of financing and delivery with a skill and patience that bordered on miraculous. They treated me with respect and dignity, even when other stores had treated me like a burden.

And they succeeded.

Against all odds, they found a way. They offered financing that I never thought possible, and they helped me find the perfect bedroom suite, complete with a queen pillow-top mattress, that met my needs and my budget. I left with a renewed sense of hope and gratitude.

SmartWay Knoxville isn't just a furniture, appliance, and electronics store; it's a testament to the power of human connection and genuine caring. They didn't just sell me products; they helped me create a home. They reminded me that there are still businesses that prioritize people over profit, and that compassion and hard work can truly make a difference.

If you're looking to furnish or upgrade your home, and especially if you've faced challenges elsewhere, I implore you: go to SmartWay Knoxville. Give them a chance. They didn't just earn my business; they earned my unwavering loyalty and my deepest respect. They are, in a word, exceptional. They...

First and foremost I want to add I've been with this company since it opened and really love the variety of product they have to offer we have several merchandise paid out over thousands paid into this business well since the management change over we have had the utmost disrespect from victor and his team members (NOT DONALD ) I've fallen into health issues due to my pregnancys and surgerys still the account gets paid and has been for 2 years we'll ever since VICTOR has started he has not been consistent with his customer service and hospitality over hearing Roy speak about other customers is also something I don't want to hear about anyways Victor has never liked me he always cuts me offend interrupts me especially when he knows I'm right about something well I decided to switch to the online system because calling there is almost impossible to get consistency per conversations so I had to go in let me mind you I am 5 days from surgery and and 2 months after one major surgery already having to go in because PHONE conversations get me no where victor decided to be very rude and hateful to me knowing my health I had to stop the conversation because I can risk my child (pregnant) of coming sooner then scheduled. He made it a point that I am just 1 customer out of 450 so I interrupters him and ask him so I'm not important ? He avoided it and I asked him again then he got hateful and said yes your important then insisted to slam his keys when he had to come back and help Roy get my account accurate . Needless to say I asked for the owners number to talk about my experience and sure my recorded calls just because management changes the hospitality shouldn't and he literally makes me feel so uncomfortable the comments he makes etc telling me he isn't gonna play my games ha my account speaks for itself my husband jacky Whaley had to call him because he is tired of hearing Victor disrespect me on the phone . Needless to say I will not be spending no more money here thank you Zach for your great experience wish you was still here hate the way we are treated now that your gone ! Other then that Donald is a AWESOME employee and thankful that he is still there to keep some comfort feeling I only want to deal with him if I ever have to call . Hate the new management always waiting on the phone to make payments and no call backs ! Yes I want to be contacted by some one over victor cause the...

Deceitful, lying, AWFUL! I can't wait until I get this furniture paid off to never deal with these people again. Sure they're nice... Until you sign the papers, then all the "hidden fees" and lies are slapped on. I was told they would match whatever amount we paid so I paid $100 and they matched "$100" just to be told a few weeks later that it's not real money they matched and it's just "time" which was not explained. I purchased a bed for $749.99. The salesman asked me if I needed a bedframe and mattress cover and I told him I could purchase that elsewhere and his exact words were "I'll throw it in there for ya" just to find out now I'm being charged $800 for everything?? I brought all my paperwprk back with me to explain that I'm being overcharged and the store manager and salesman then said "well that was for the mattress cover and bedframe". I COULDVE GOTTEN THOSE CHEAPER ELSEWHERE AND YOU SAID YOUD "THROW THEM IN." Needless to say, they've done NOTHING to correct this and have given us the runaround and covered up their mistakes with fluff talk. I asked them if I could rent a laptop for a week and the store manager said that's fine to do. I brought it back on the due date and his response was "Why are you bringing this back?" and then pretty much rolled his eyes while he returned it in the computer. He said with a bitter sigh and attitude "Okay, you're done." and my husband and I walked out saying "thanks so much have a great day." his response was "yep thanks". We laughed when we got to the car! Like I said, they're nice until you sign the papers, then they look at you to just squeeze what money they can out of you and give the worst attitude. When we purchased our bed, we also purchased 2 recliners and asked that they be put on the same bill, just to have the salesmanship put them on separate contracts and was told "this is better". I DON'T CARE WHAT YOU WANT, I WANT IT DONE MY WAY... I can only imagine it made him look better like he did 2 sales instead of 1. Although RAC and Aaron's may seem more expensive, at least their upfront and honest with their pricing and their customer service far exceeds this place. This place is like walking into a used car lot where the best...