Geek Squad — Local services in Kohler

Do not recommend. Originally went in to get the back of my phone fixed, left with it not working at all. I made my first initial appointment online almost a month ago, drove the 40 minutes it takes to get there, all for the guy to say that he did not see my appointment even though I had email confirmation. I was sent away and made a new appointment. I came back for my second appointment and was told they could not see me for whatever reason. Finally I went in and the part for my phone was ordered and he informed me it would take a week or two for it to come in, no big deal. I got the call that the part was in and made my appointment, I showed up and a female associate told me that the apple tech actually wasn’t there and that I needed to come back on that Thursday and that I did not need an appointment for that and to just come in. I left very annoyed, came back on Thursday all for the guy who ordered my part to tell me that the the apple tech was “unavailable and busy” he walked back multiple times to speak to said apple tech and then ended up saying “let me shoot it straight, we had a call in and he cannot do it” I at this point was very upset and told him I’ve driven back and forth way too many times and it’s unacceptable. He didn’t really say much and was insanely rude and non understanding, other than that I can come back Friday or Saturday. In which I was not available. He told me to come back Monday. In the meantime I got a call from the very nice manager who finally contacted me. Who said “your part is here, we can make an appointment” so clearly he was out of the loop. I explained to him what has happened. All for him to tell me THE APPLE TECH WAS NOT EVEN THERE the day that the male associate had been walking back and forth “talking to him” saying he was “busy” but according to the manager, apple tech was the call in. Not sure who this man was talking to when I was there. Manager over the phone is very apologetic and offers a partial or full refund. He says he will be there to be able to speak with me on Monday (new years day) and that my phone will actually get fixed. I thanked him and showed up on Monday. He was there as he said, offered a refund and took my phone for the repair and said at maximum, if something goes wrong it will take up till 4:00 PM at the latest. It was 12:00PM at that point. I left and at 3:30PM went in to ask on the status. The same female associate was there and told me that it would be another 20-30 minutes. I finally got my phone back and left the store. In the car I realize that its completely wiped and everything is gone including my cellular plan. I leave and figure I just need to log into Apple ID but can’t until I’m home. Once I’m home, my phone number is gone, and so is everything else and is not accessible without a bunch of codes in which I have no access to. My boyfriend called Geek squad all for the same male associate to say, “oh I forgot to say it will wipe all of your data, and you’ll have to go to your carrier to get it reset.” My boyfriend hung up, as he was no help. OVERALL the worst customer service and communication I have ever experienced. Don’t waste your time, and gas in my case. Better off just replacing...

Shae and Jason were incredible! Long story short I’ve been having terrible luck with dryers. Mine started on fire in November. I have ordered 3 different ones since and none of them worked. Had an awful experience with Costco with my first dryer. With Best Buy and Geek Squad the service has been incredible. My delivery team (Shae and Jason) was able to figure out that it’s actually my outlet that is causing the issue. Saving me the headache of exchanging for a fourth dryer that wouldn’t have worked either. As a mom of a 6 year old boy who plays hockey I am so thankful to finally have an answer and a plan to a...

Yesterday, Derrick Hendrickse and an assistant from the Geek Squad delivered our new LG OLED TV, connected it to our existing Blu-Ray player, Spectrum cable box/DVR and our Pioneer receiver. In addition he configured our new Logitech universal remote and configured our home theater speakers. I was extremely pleased with his professional deportment, his knowledge and his ability to communicate patiently and effectively. Best Buy is fortunate to be able to employ a person of Derrick's quality. I would not hesitate at all to recommend the Geek Squad and especially...