Tractor Supply Co. — Local services in La Follette

I always try to spend my money locally. I've had several good and bad interactions at this store. But now I've had two pretty bad experiences here. The first big one was I wanted a safe they had, Can't sell me the one they have, its damaged. Clinton shows one, but I get told by the Employee that they would just order one in. It would be in the following week. No big deal. I go in the following week and get told by someone else. They never know what will be on the truck each week. I asked about checking the warehouse or seeing when they may get one in. I quote this from the Employee: "It will just come in, when it gets there" I still gave them a chance and bought a different safe. Today was number two and really frustrating. I go in to get a few small things on lunch, one of which was a tube for a wheelbarrow, the size I needed was empty on the shelf, so I checked the number online and the website for that location. It showed 8 in stock. I take the number to the register and ask the woman if she could check the number. She asked if there was any on the shelf, I said no, but online it says you have 8 in stock and she kind of pops off with: "Just because it says that, it doesn't me we do" I said, I know, thats why I brought the number up so you could check inventory. She pops off again and says: "If its not on the shelf, we don't have them." I said ok, thanks. Sorry to bother you. Put all the rest of my stuff back and walked out. So from now on I plan to avoid this location even if...

If a customer asks if you have an item in stock, and gives you an item number.... The least you could do is check your system in-store if you don't know. I had the pleasure of asking this very question to a TSC employee and the look I received was dumbfounded, and was told, “I don't know if we actually carry that item”. They didn't check the system, they just left me at that.

This is not good customer service, and a quick way to lose future customers...

went for a bag of my son's food for his dog, Purina brand! They only had one 50# bag of Purina in the store (not even the kind I have bought since they opened way back when). spoke with a nice lady about it and she blamed the experience on the "new" warehouse! Then asked about another product of which they were out of! same reply, ware house difficulties! Sounds like a management probable some where back...