GameStop — Local services in La Marque

Purchased an elite controller on 11/3/2018 as a late birthday present (the wife ok’d it). Was hesitant on getting the white one at first but that’s what they had at the time. Cashier stated if I didn’t like it I could return it in 30 days for a full refund. Even states it on the back of the receipt new accessories opened or unopened with receipt full refund 30 days. Got home the controller felt smaller and button sticky, new sure but still felt wrong. 11/6/2018 I take it back in for the refund (I’m a public servant didn’t have any time to go sooner or would’ve). Manager there tells me the controller is not an accessory. Hmm wait a minute. The guy that sold it to me, the website and the app have an Xbox elite controller listed as what? An accessory. Ok fine, guy offered to exchange it, cool. I stated thanks but I don’t care for it and would like a refund as per your policy. Continues on with not an accessory, ask for a corporate number and does not give it. So then what? I google it up myself.

Next stage I’m on the phone with the corporate office who states to me, the store is not following the policy in place and they will file a complaint with the district manager. Ok cool, so when do I ge that call? They stated 72 hrs. So I go return to the store after the 30 minute wait phone call and explain one last time what I had just gone through with the coprate office stating he was wrong and not following policy. The manager decides to be smug and tell me I’m wrong, I won’t be getting my money back and when his boss calls him he’ll explain the controller not being an accessory. I’ve bought every system at full price, always the latest pro edition cod games (all I play), headsets, controllers and I’ve never had one issue before. All the sudden this manager gets involved and acts like a smug tough guy not willing to abide by policies. I’ll be sure to just buy from Microsoft directly from here on out. All because this particular manager is creating a small issue into a large one, making me go through hoops to get my refund.

I highly recommend if you are in this area go to league city GameStop if you have to go to a GameStop or find your purchase elsewhere. They do not abide by their statements and polices, always press you for pro membership even after you say no, and don’t give a darn About...

Employee there profiles you recommend the league city location over this horrible place I brought in a practically brand new controller to trade in for cash and the offer that the employee gave me was half of the offer I found online and when I asked him why it was less he told me because “ the controller is dirty “ now I would’ve understood if I hadn’t COMPLETELY wiped down and disinfected the whole surface(even buttons) of the controller before I even bothered to come in and waste his time but no he wasted mine instead thank you for being a complete a**hole will never come here again and crazy part is I almost fell for his scam because of stupidity on my part good thing I left there was definitely some type of...

So my husband went to purchase a new controller for his PS4 he was fixing walk out and noticed that it was in a bag so he pull it out and it was pre owned controller he ask the lady do you have any new PS4 controller and she look at him and said what is the difference ever one know there is a difference we he waited back in the line and it was his turn and she was like I was trying to save you money the new controller are 79.99 and my husband was like for a black PS4 controller she was like yes well we'll long store short the new ps4 controller was 49.99 and the pre owned was 49.99 so I don't know what she was talking about trying to save him money but she was trying to sell him a pre owned for the same price...