Panda Express — Restaurant in La Presa

I always order catering, June 6th placed the catering order on line, hours ahead, and set up time to pick-up @ 7:45pm, Past 7:45 pm, Never received an email, text that my order was ready, got there around 8pm, I was received with a soda that i did not ordered and I asked, why? the girl said because my order was not ready, (she was nice) past 8:15pm I got frustrated because my order was not ready, I asked why, and this other girl (not sure who she was) came out and stated that because they were busy, that's why my order was not ready, I did told her that If it was going to be allot longer to let me know that way i will decide to cancel the order, her immediate reaction was, (I will than cancel the order! ) and told the other girl that to forget about that order that she was going to cancel, which I told her NO! I need my order now, I kept asking for the name and contact info for the manager, but they just acted like they did not hear me, I did told them that if they are very busy, then DON'T TAKE ANY ONLINE CATERING ORDERS, if you can't have them ready by the scheduled pick-up time, bottom line is that their customer service is very, very, very poor, instead of trying to resolve the issue, this other girl just decided to cancel your order! the order was not cancelled because I said NO!, got the order @ 8:18PM, the girl who wanted to cancel the order, said, that she was going to adjust my order, I said NO! leave it as it is, I want nothing FREE! this was not about the money, it was about NOT HAVING YOUR CATERING ORDER ON TIME, WHEN IT WAS PLACED HOURS, HOURS AHEAD! it was not done. CUSTOMER SERVICE BY THIS GIRL AT THE FRONT WAS VERY VERY POOOR, (This has nothing to do with other staff) JUST THE POOR...

Panda Express is reasonably priced for the portion of food. Although as a YELP Elite the price was a non-factor. I ordered the walnut shrimp with super greens and the beef broccoli with fried rice. Of course the meal could not be complete without the three-piece cream cheese wontons. So essentially two bowls and wontons for $2.50 I can dig YELP Elite. This was the very first time that I received more than four shrimp and it was greatly appreciated. I hope this trend continues. Each of the meals were piping hot because it was crowded when I arrived between 5-6:30. In fact the line was outside the door. There were plenty of servers, taking orders and managing their quick service without waiting long. I was so hungry, I devoured my food in the car. I could have eaten at the outdoor patio but that was full. Inside seating was tight and I like to eat while watching Judge Mathis.

Google maps was off. Panda Express is in the same shopping center of Smart & Final and Target.

High quality indicators-Liked Food was served piping hot High quality customer service Excellent YELP Elite perks Ample parking Outdoor shaded patio Self-serve refills

Meh Indoor dining is doable but tight I would be on the edge to say a wheelchair may not comfortably navigate inside

Not liked One toilet-boo

Yes, I would recommend

Your fortune will read: Prosperity and unexpected favor will soon knock...

Panda Express has been one of my favorite places ever since I tried it for the first time 😃 Unfortunately, I have been getting bad customer service at this location because they wait until there's no more if a certain food choice to start making it, forcing us the customers, to wait at least 10 minutes and afterwards they expect a donation! With that kind of customer service, not likely! I'm really sorry for this review, but I'm very particular about my food and I want to eat what I want, not what you want me to eat! Maybe they might need more training about the timing to keep the food choices available at all times. Another thing is, that I arrived before closing and they had ran out of one of my choices and there was very little of the other, but they told me that the amount of food that they were making was only for the customers that were already waiting and when I asked them to make a little more for me, they said that they were not going to cook anymore food because they were about to close. This customer service was, to say the least, terrible 😔 I'm sure that loosing one customer it's not going to hurt them, but if they keep treating customers like that, they will loose more than just one. I will continue to enjoy the delicious food 😋 but not at this...