La Puente City Hall — Local services in La Puente

My mother in law reached out to the city and Valley Vista a month ago. While I was at work the street sweeper hit my mailbox. It didn’t go down but the box is compromised and bent at the securing points. My girlfriend and her mom told me La Puente public safety was following the street sweeper. She told me the street sweeper hit the mailbox backed up and hit it again. To their defense, I’m sure it was an accident. Regardless, the box needs to be replaced. Keep in mind, La Puente public safety was following this street sweeper and they supposedly have cameras in the vehicle that should have recorded the whole incident. My mother in law immediately called the city after the incident and they directed her to Valley Vista. She was told that she would receive a call back. It’s been about a month and it seems like no one is taking responsibility. The City of La Puente, who is responsible for public safety doesn’t want to hold Valley Vista accountable. Even though the recording is probably gone or has since then been deleted. I have to let the public know how terrible this situation was and still is. This predicament was handled poorly. How can the city stand by knowing how powerless citizens are especially when situations like this occur. However, when the situation is reversed there is an immediate citation and if we fight it, only then are the cameras convenient for them. Financially, there should be no issues for them as usually there are insurance policies that cover these sort of things. Morally, no one is being honest here. That all in itself is very discouraging. I expected this from Valley Vista because they often drop trash bins on the floor along with trash and leave it for you. One of my trash bins rolled all the way down the hill after the trash guy set the trash bin back down. The guy never did the right thing and it seems that’s a common practice. I didn’t however expect this lack of accountability from the city. Such a let down. Pay attention to the date of this review. It will display how urgent the city or VALLEY VISTA view this matter. If I haven’t taken it down then you know the situation has been...

Called in both city hall and The community center to ask about some info for Hygiene kits for homeless,But Both people i spoke with Were lost..they had no idea what that even was.The city hall transferred me to some person that wasnt there(ig holidays idk).community center Ddnt even know they had that wich its hard to believe that People working for the city Have no clue about anything.and there is A spot that Gives hygiene kits ,warm food, water or juice even Clothing..Oh but You have to pull up in a car if not they dnt give you anything,they said because city of la puente told them they will stop that program if people walk up,Im homeless already,cant even walk to get help...city of la puente Do a better job Hire people that actually know what the city offers to help the public..Instead they Love to harrass people,Yup those peaple in those silver cars tht look like security cars...even the Dog catcher guy..he gets all Lound nd Tries to act...

I had such a wonderful experience with Meka and Regina at the City of La Puente Building and Safety Department! Their vibrant and charismatic personalities made what’s usually a stressful process feel easy and even enjoyable.

Meka in particular went above and beyond to help me out today. Her attitude was incredibly positive and professional — she did everything to ensure things went smoothly.

What really stood out was how quickly they were able to expedite the entire process. Instead of sending me around to different departments or making me wait in long lines, everything was taken care of over one counter. It was efficient, seamless, and honestly a breath of fresh air.

Huge thanks to Meka and Regina — the City of La Puente is lucky...