Office Depot — Local services in Lacey

I have never been compelled to write a review of any business, negative or positive, until last night. I had placed an order Saturday evening, and received an email that my order would be ready at 4pm the next day. I received a call around 3 telling me that my posted file was corrupted. They could open it, but couldn't send it to the printers. Which is definitely an issue on their end. I arrived and tried to log on to google drive to make sure the file was okay, but the computer wouldn't allow me to log in.

I then inquired about the four other documents I needed printed. I was informed that my order had been cancelled, due to my card being declined. My card should not have been run until my order was picked up, which was my first concern. My second was that they never informed me that my order had been cancelled. They were able to track it down, and took almost 20 minutes to ring me up, because the sales associates couldn't figure out how to apply a coupon to my order.

Once that was sorted out, I wandered around the store for half an hour, grabbing a few other items I needed. When I returned to the counter, the sales associate hadn't started printing my order and was instead talking with another customer for another 20 minutes. When my order was finally printed, the sales associate ignored the directions on my spiral bound book and needed to reprint and bind it, then printed another document on the wrong paper, again, only realizing the error after it was pointed out to her.

During this entire interaction, the sales associate was less than polite and seemed annoyed by my existance. I got a half-apology as I left with my order. I have never experienced such poor customer service. I would not recommend this location for any printing services.

On the plus side, during my wait I was able to send the poster document to FedEx down the street. I arrived 20 minutes later. It was ready for me when I got there and was printed...

Not impressed by their service or level of care. I ordered 4 products delivered to their store. Two of those items arrived the next day, and I was notified of their arrival to the store via email. I received no notification on the other two, but I discovered that they had arrived by following up myself. Upon picking these items up, there was only one box containing a single item, the other item was not present. The store submitted a service ticket and instructed me that I would receive an email the following day. I never received an email, so after a couple of days I called their customer service line. I was assured that they were working on it and that I would receive a call within the next 24 hours. Again, no call, so step and repeat, but this time they were "escalating" my issue and I will receive a call in 24 hours. But yet again, days go by and no call. I shared my frustration about the failed promises and was told that the issue would be resolved in 1-7 business days...How hard is it to do the right thing and ship the product? But that is not the resolution Office Depot employed, instead, after two days I received an email telling me that my product had shipped and delivered and they gave me the tracking information for the package that was allegedly delivered to the store two weeks ago - you know, the product that I never received. And when I explained this to them, they then sent me an email telling me to feel free to dispute the charge with my bank.

UPDATE: I found it fascinating that Office Depot replied to my post asking me for all of the details of my issue....and then here we are, several weeks later, and they've done nothing with the information that I provided. They made it look like they were concerned, but if you look at similar posts (those of us that had issues) - we all received the same...

I submitted an online pick up order, but ended up calling in to cancel it shortly after. They stated a refund would be issued within 3-5 business days.

I waited the 5 business days and nothing. I noticed on my return confirmation there was a credit amount of $0 instead of the amount I paid. When I asked the store about this directly, they explained I needed to call 1-800-GODEPOT to get the issue resolved. I called, and they said to wait another few days. They said to wait 7 business days, and the store said 5.

Still nothing by business day 7, so I called the 1-800 number again, and the woman said it was an issue with the stores system. So I have the store telling me to call the 1-800 number and the 1-800 number telling me to call the store. Very frustrating. How hard is it to just get my refund from an order I never ended up even picking up?

We finally spoke to somebody at the 1-800 number who sent an email saying I would get my refund and the amount was changed from $0 to the actual amount I paid. This was Monday. Still nothing.

Again, I have cancelled orders in the past through other businesses and my payment has always been refunded right away. Doesn’t seem like it should be this hard. Don’t go here!! Seems very concerning they can’t just return my money and no employee seems to know how...