WoodSpring Suites Olympia - Lacey — Hotel in Olympia

Update as of 04/08/2024: received an email from Gavin, the manager. It was very obviously a templated, blanket response that covers basically any type of situation. There was no real engagement from Gavin, nor the other Manger, Amanda yet. I’ve called and left another message with the front desk a few days ago, and still, no callback.

Update on response from “WoodSpring”: why would we ever stay at this hotel again. There has been no attempt to contact me to resolve this issue, so what’s to say that the same level of unprofessional customer service won’t happen again? The correct way to handle this is to call me to rectify the situation.

Do not stay here. Especially businesses who have contracts with this hotel for long-term stays - don’t do it. You’re better off at a Marriott. They are not flexible with pre-authorizations due to extenuating circumstances. Managers have no sense of humanity or customer service. Long story short, our family reserved a room for the night over the phone for my mother who is going through a mental crisis. She gets set of by dogs especially. We communicated to the front desk agent that we needed a quiet room away from dogs. She communicated that the 4th floor had dogs and that there was a room available on the 3rd floor. i showed concern that the tap of their nails and paws may bother her so we asked for the a quiet room. And mind you, this was before I was done filling out the pre-authorization for a 10-night stay. She assigned a room on the second floor, which we figured would be just fine since there were only dogs on the 4th floor. The next day, we realized that there are dogs on every floor. That wasn’t explained to us when we handed in the preauthorization form. I asked the front desk agent if I could speak with a manager. The manager couldn’t make time to even talk to us to figure something out- whether we could pay a higher daily rate or pay for an extra day more than the two night into the reservation. Our family pooled together all these funds to pay for a 10 night stay and my mom technically only stayed one night/ or two days into the reservation. I just can’t believe a hotel can’t put their customers first even when I was trying to meet them halfway. Don’t waste...

I left my original review below but definitely had to change to 1 star after looking into another possible stay and being told we were on their "do not rent to list." Were also told they would not tell us why but strongly implied it was for smoking in their rooms when the desk person about their incredibly sensitive new smoke alarms that could tell them if someone smoked in the room and what they smoked!?!

Problem is we did not smoke in the room of any kind!?! And the smoke alarm only went off once within an hour of our week long stay and that was because the stove burner accidentally got slightly turned on with clothes for seconds only with no absolutely damage to the room or even our clothes. The front desk even called us... We told them what happened and they cleared us.

We even had a running no jokes and fun with the manager and other staff all the way through our entire State and check out. We were even given a credit which accounted for our last day being free by the general manager do it on a stick on their part.

To say we feel blindsided by this exclusion in accusation is putting it mildly. Apparently hotels can bar customers for any reason in the state of Washington what is it ethical to do so we think not so much!?!

Frustrated and not happy future hotel guests somewhere less convenient for us!?!

We did no wrong and if it were possible we would both take lie detector tests to prove our innocence!?!

#dueces #SMH

Original ReviewTotally not the place described in many of the reviews on here!?! Very reasonable rates for an extended stay hotel...plus the negatives about homeless folks ruining the atmosphere are just not true. Yes there are some previously homeless folks that stay here using a voucher for their stay BUT they are held to the same standards as any other hotel guest. Maybe just maybe just open your eyes and ears and get to know people's stories before making such damning judgements. Literally one of the main things wrong with this world today. Folks love to leave negative comments without any or much knowledge of what's really going on...SMH c'mon!?! We stayed a little more than a week and saw no issues at all from a...

I was excited to stay in this hotel as it's just down the street from my workplace and had the mini-kitchen. The room was extremely bare bones, absolutely no courtesy items, but was clean and presented well. Only complaint is the bed that slides all over the laminated floors as you get in and out.

At checkin I was charged a $100 incidental along with my room rate, and then their system charged another, separate $100 incidental charge. They said they were aware, however didnt let me know that it would happen before charging me twice. I also requested a late checkout and was told there would be a fee which I agreed to.

At checkout i had THE ABSOLUTE WORST experience ive ever had in a hotel. I got a knock at 11am with them saying they were housekeeping. When I answered they said that I had to check out now or go to the front desk to request a late checkout. I told her I already had requested one and she argued back that i hadnt. I closed the door to call the front desk and they wouldnt stop knocking. I dialed 0, but to reach FD on their phone system you actually dial *100 or something odd. I went back to the door and told the knocking housekeeper that FD wasnt answering and she said "youre lying, i am the front desk and i have a phone." I reminded her she said she was a housekeeper and told her I wasnt the one lying. She told me that since I slammed the door in her face(not true, its just the sound literally every hotel door makes) that I needed to leave right now or she would call the police. I asked to talk with her manager and, would you believe she has a third job title? She told me she is the General Manager and she was calling the cops to tresspass me.

Everything escalated so quickly in that interaction and having just been woken from a dead sleep I could barely keep up. This manager is so completely verbally aggressive and does not care about guest service. Like, really, if youre the GM could you not have just given me a late checkout on the spot?! I had already agreed to the fee and everything. And calling your guests liars, as if your staff is incapable of making a communication error... well babe thats just not...