Bank of America Financial Center — Local services in Lafayette

Shame on B of A, and shame on the manager at the Lafayette branch. I came in to ask for help with a money wire, which for some reason would not go through on line. He immediately told me that I needed an appointment. I asked if there was anyway I could get this done quickly. I was one of the first people in the bank that morning (and he wasn't helping any customers, nor was another gentleman in one of the glass capsules at that branch (ugly design). I asked if he knew of anyone in the Bay Area that could help me? Instead of asking me a little more about my problem or taking just a little more interest in my plight, he said Pleasant Hill might take people. When I got there (and waited for almost an hour for the branch to open), they were quite helpful, telling me that, "since it was a transfer between one B of A account to another, it could be done by the teller. Didn't someone tell you that at Lafayette?" Uh, no, they didn't. Although I am disappointed that the manager was so willing to dismiss a customer, I am also disappointed in the position B of A put him in. B of A is a good bank, I have enjoyed doing business with them (much more than WF), but blaming branch closures on COVID was pretty lame. Be up front and honest. You're a good bank that seems to care about your clientele. I am sure that they would be willing to forgive and stay with you. And if not, then they are probably going to leave anyway. I'm staying with B of A. Just don't give me another reason to leave. That goes for you too manager at the...

Days ago my daughter's bank account disappeared from my account’s dashboard. I assumed she had made it just hers after years of having that account under my care. It turns out, Bank of America just closed her account without any notice , and will be sending the money in the account back to her. We were appalled with the total lack of respect. She has now to open a new bank account urgently, but this time it won’t be with bank of america. And they did that at the end of the month, where all her bills have to be paid, creating a lot of headache for her and for me as well. I’ve been banking with B of A for 19 years, I’m currently looking for another financial institution. Bank of America showed me they are not trustworthy. I will not do any business with this institution anymore. I’ll close my accounts by the end...

After 30 years of using my account for my law business, the new manager refused to accept checks made out to the Law Office of Daniel Horowitz. When my main paralegal, law student and an MBA tried to explain that this is an accepted name for the account he was dismissive, sexist and obnoxious. I tried to call the bank (I was in court elsewhere) and you can't break through the Bank of America voicemail. Folks Lafayette has an excellent Wells Fargo and Mechanics Bank where they are actually human beings. Do not use this bank for any purpose if you can help it. It is a hassle and expense for me to switch banks after 30 years but the abusive treatment this person inflicted when he felt powerful and important cannot...