Castaway Bay — Local services in Lafayette

Ok so, our bad for not checking on closing time, but you charged us full price to sit on your lawn furniture for 20 minutes. We actually thought you closed at 8. My daughter n I never even got in, my granddaughter was so disappointed she cried… I’m just saying, common courtesy goes along way, you could’ve let us know we only had 20 minutes!...

Manager offers no solutions for their lack of chairs. Came to the pool and asked for towels (which they sold last year) because we forgot ours (totally our fault), but we asked for a refund and was told they don’t do refunds. Period. Wouldn’t even give us another day pass. You just lost two long...

They made everyone get out for 30 minutes with no apparent reason. We have been coming here for 6 years and this is the first time they have ever done that. I could see a 10 or 15 minute break but 30? Otherwise...