francesca's — Local services in Lafayette

I had a very negative experience at this store.

I came to this store to return an item that I had purchased from their website. When I walked in the store, the sales associate was on her/their cell phone and standing behind the counter. Not such a big deal to be on the phone if the store is slow, as far as I’m concerned. But when I walked in the store and walked up to the counter, I was not acknowledged in any way for what seemed like several minutes.

Another customer walked in after me, though, and that other customer was greeted. Despite the fact that I was standing right in front of the counter, the sales associate looked passed me, welcomed the other customer and asked what the other customer had come in for.

What proceeded from there was quite upsetting. I felt that the sales associate became defensive after I pointed out that I had been standing there and I needed help with the return (yet I had not been greeted or asked what I needed help with). In fact, the response from the sales associate felt almost aggressive. I did my best to simply reiterate what I had come in for, so that I could do what I came to do. I wanted to leave that encounter as soon as possible.

I don’t know if the sales associate was having a bad day, but it felt very much like there was a certain amount of prejudice or bias on the part of the sales associate, based on my appearance, that contributed to the way that the sales associate treated me.

Additionally, despite the fact that I had a receipt, I was initially told by the sales associate that the store was having problems returning items purchased on the website…this was basically the first thing that was said to me…Instead attempting to figure out how she could possibly help me.

The sales associate did eventually process the return. But, the whole experience left me feeling very uncomfortable. I will take my business elsewhere...

The people that work there are so friendly and nice. They are also very helpful, without being too pushy. The clothing is trendy and cute, everything from mini dresses to shackets. They have some purses and shoes, as well as hair accessories. They have a good selection of jewelry too. Thats not all, they also sell travel cups, candles, games, erasers that look like chicken nuggets and many other items. So, whether you need a birthday gift for your bestie, or a super cute outfit to wear to her party, you should check out...

I love this store! I am always able to find something cute for myself, or small gifts for friends and family. Stocking stuffers, Easter Basket, Birthday, you name it. I have my husband go in every once in awhile to grab me new sunglasses or earrings and he always is able to find something super cute for me. I get compliments on every single thing I buy here! Their employees are always so awesome and go the extra step of walking around the counter to hand you your purchase....