Lafayette Pack and Ship + Print — Local services in Lafayette

Sue couldn’t comprehend simple instructions for printing. I had to go somewhere else because she kept saying that I was being complicated and if she made a mistake it would have been VERY EXPENSIVE for me. Ian is always very nice. 03/16/21

I edited my review above last week to sound less damaging for the business. I gave 3 stars instead of 1 after receiving an apology despite the complete lack of empathy towards me, which was nice of me. I always go to small business like this one instead of big ones like UPS to contribute to my neighbors' economy. But now the owner edited their response and added "just maybe a word to us direct would have been better as opposed to trying to damage our business with a poor review on line when all local businesses are trying to stay afloat and keep their doors open". To be clear, I talked to Sue several times DIRECTLY before leaving. I was super understanding when she didn't comprehend my directions despite her continuing to be rude. She was the one calling me a difficult person when I repeatedly asked for ONE copy of each page between 3-10, 12-29, not TWENTY-SIX copies of each page, and she kept insisting on printing 26 copies. BIG PAY DIFFERENCE that I would have to pay for.

NOW I'M CHANGING IT AGAIN TO ONE STAR. It's not about the terrible apology, it's about the attitude she gave and still giving me online (I want to think this is not because I'm a person of color).

It was HER ACTIONS that damage her own business, not my review. I'M NEVER COMING BACK, this is so...

I cannot recommend lan and Sue's shipping business highly enough. I used their services to ship a valuable watch, but unfortunately, it was stolen during transit with USPS. While the insurance claims process turned out to be incredibly complicated and dragged on for five months, lan and Sue went above and beyond to support me every step of the way. From the very beginning, they were proactive, compassionate, and professional. They checked in with me regularly about the status of the claim and even followed up with USPS on my behalf countless times to ensure no detail was overlooked. Their persistence, expertise, and genuine care made a stressful situation much more manageable. Thanks to their tireless efforts, the claims process ultimately had a positive outcome, and I'm incredibly grateful for everything they did to help. If you're looking for a shipping business that truly cares about their customers and takes pride in providing exceptional service, look no further than lan and Sue. They are a rare gem in the industry! Thanks...

The owners, Ian and Sue, are genuinely some of the nicest people i’ve ever met. They helped me through the entire process of shipping a lot of my belongings across the country because I essentially know nothing about it. Not only did they help me unload items from my car and let me use part of their space to reorganize my stuff, but they then helped me pack most efficiently and with the intent of wanting to save me as much money as possible. By the end (or first two minutes) I wanted to just be their friends as they are so lovely and funny. The stress of having to pack and ship everything on my birthday (due to moving the next day) almost had me breaking down and wanting to cry but they instantly turned that around for me without even knowing. 10/10 I wish I had more to ship just so I could say hi...