Rock'n'Bowl® de Lafayette — Local services in Lafayette

I thought I reviewed this place a while back, but I guess I forgot. I think it was October 2018 when I went. Starting off with the good- the atmosphere is really nice and the staff is attentive. While I was waiting for my food, I accidentally knocked my napkin roll off my table. The hostess heard it, it wasn't even loud, and I saw her begin to move out of the corner of my eye. She went and fetched another and replaced the one I dropped on the floor. Kudos to her. My waitress was nice, sorry, but I can't remember her name. The shrimp and grits I ordered was alright. It was served with 2 pieces of bread, lightly toasted/ grilled was the intent. There were grill marks on the bread, but it was burnt at the grill marks which made each bite of bread taste burnt. I thought they could have done better on the bread considering the price, 18 or 19 dollars. One of the managers collected my bowl, asked about the meal, and I politely brought up how the char on the bread was overpowering. The waitress returned, asked about the meal, and I relayed the same info to her. I wanted bread pudding and coffee, but was skeptical about their bread operation. She mentioned chocolate something or other but assured me the bread pudding was amazing. Kind of tongue in cheek but kind of serious, I agreed to the bread pudding so long as it wasn't burnt. Lo and behold, it came to my table overcooked. I think it was supposed to be fried or something and then put in a bowl with a sweet sauce of some sort. The sauce was delicious by the way. I was trying to eat it with the spoon they provided, but it wasn't cutting it- literally wasn't cutting it. Because it was overcooked and sitting in the sauce, all the spoon did was mash it. The edge of the spoon could not gracefully cut through the exterior of the bread pudding. So, after specifically asking for not burnt bread pudding, I ended up with a plate of burnt bread pudding squashed to the point where it looked like I was eating mashed sweet potatoes. I couldn't finish it. A different manager came by and collected this plate, he could tell I wasn't satisfied. As politely as I could, I explained how and why the bread pudding didn't work. He offered to bring me another, but I had a bad taste in my mouth and didn't want a repeat. I mean, I specifically asked for not burnt bread pudding the first time. At least they...

I booked dinner and bowling for a rehearsal dinner, and it was a disaster from beginning to end. Despite having met with the coordinator, emailing back and forth, and signing a detailed contract, the night was ruined and Rock ‘n’ Bowl still owes me at least $500.00 that I’m sure I’ll never get.

The big issues were these:

1. The private dining area was not ready for 2 hours past the designated time.
2. The cheeseburgers that were served were positively awful. They tasted like microwaved meat loaf.
3. I paid for my guests to enjoy 2 hours of bowling, but our 8 lanes were totally shut down after only 1 hour. The arrogant, rude little manager refused to turn the lanes back on and even laughed at me when I tried to explain that I had paid for 2 hours.
4. Worst of all, I paid for my guests to have free beer, wine, and soft drinks, per our contract. They were to pay for anything else they wished to drink, but—unbeknownst to me—the bartenders were never told this; consequently, anyone with a gold armband—and even other bowlers not part of my group—received anything they wanted to drink at NO CHARGE! Needless to say, I was presented with a whopping bill at the end of the night!
5. After many unreturned calls the following days, I finally heard from Johnny Blanchard, who was sarcastic and condescending. He eventually refunded some of my money for the drinks, but still owes me roughly $500.00.

This evening, which should have been one of celebration and fun, ended up being a catastrophe. I will never go back there and encourage everyone else to avoid this money-grabbing venue. What a shame...

TL;DR Horrible experience. We will not be back. NOT KID FRIENDLY. No overhead scores, poor lighting, poor service.

All of our family was in from out of town. We called and made a reservation for 2 lanes for 2 hours. When we arrived, they had lost the reservation. They could accommodate 2 lanes for 1 hour. They didn’t accept our counter of 3 lanes for 1 hour though there were visibly empty lanes.

One of the lanes wouldn’t even work for the first 8 minutes of our set. We had to go get someone to reset it. We had 11, 9 and 7 year old with us. We asked for the bumpers. Turns out NONE of the bumpers work per the worker (or so they said. GUESS WHAT?!? they miraculously worked for the people after us). They only have one of the kid friendly bowling ramps and it was being used. Also, midway through the game they had to move one of our lanes because the lane was malfunctioning. Later, when it worked again they inserted random people between us (so much for family bonding). Because of all the shenanigans with the lanes, and trying to get the bumpers we didn’t even get through one game and the lane cut off. No option to extend our time (like I have encountered at similarly price structured alleys). They did give the one group from the malfunctioning lane an extra 20 minutes (only after we asked, it was not offered). It was great the rest of the group just awkwardly stood around. I bowl about 2X per month and was excited to try this place but it was a miserable disappointment. No overhead scores, poor lighting,...