United States Postal Service — Local services in Lafayette

I've had several packages go missing over the past few weeks. They usually turn up after about a week, but I have one that's been MIA for 8 days now. The actual problem seems to be at the Denver distribution center but getting help with my problem is impossible at this location.

I had an extremely rude man hang up on me on the phone earlier in the week after being gruff and refusing to help track my package. I called back and Candy was able to look into everything and saw that something was wrong with the checkins on my package and that it was in fact delayed somewhere. She assured me it would be looked into.

That was a few days ago, so I went in yesterday and Bernadette was horribly rude and useless. I've had her wait on me before, and she always argues that she can't do anything about my issue before reluctantly going in the back to check their system. I left without anything being tracked down yesterday. I've been calling on and off all morning today and no one is answering their phones.

I run a small business and this package was going to a customer. It was also a large order. Something went wrong, and no one is helping me locate my missing package. Definitely using a different parcel service...

I’ve had multiple frustrating experiences with this USPS location, it feels like there’s some personal bias against me. My mail often ends up at the wrong address. Packages under 5 lbs are rarely put in the package mailbox, which makes things really inconvenient. Changing my address has also been a hassle. I’ve reported these issues multiple times but nothing seems to change. Honestly, if I could give them zero stars I would. It’s disappointing to think that their personal feelings affect the way they do their jobs. As a citizen of the United States, I should be treated equally when it comes to mail. I honestly think it’s illegal for them to be treating my mail as a joke. I’ve lost income taxes because of them, social security cards because of them, replacement drivers license and birth certificates. like when is this going to end and when can my mail be...

The guy that opened up this location on May 31st needs some customer service training. Every time I go in with a prepaid label so I can get a receipt, he tells me I should have used the self help box outside. I always tell him that the post office once lost a package that way and I was made responsible for it so I prefer to hand it to a human. Today he was overly rude and just said, “well guess what - we can lose your package just as easy”.. I don’t know why printing a receipt is so tough for him but the truth is most things can be done at the self help box, yet people go in every day to deal with a real employee. He’s a Raiders fan and I guess the ‘no class’ rings true, even at a place of employment. Dude should probably be moved to the back to sort because he doesn’t know how to respectfully speak...