Nekter Juice Bar — Restaurant in Laguna Niguel

It's no surprise that everything at Nekter is incredible, hence why I LOVE going there! But while every other Nekter I've been to gets my order ready in less than 5-10 minutes, the Dana Point location doesn't quite match up in terms of efficiency. I have been to this Nekter probably 5 times, and EVERY SINGLE TIME I have been there, there are very few customers and I still find myself waiting a minimum of 20-30 minutes for my order. At this location, the counter/work area is very open, and it legitimately doesn't even seem like they try to get your order to you quickly. Instead, a couple of my friends and I watched two workers make drinks/ bowls for people who had seemingly been there several minutes before we walked in incredibly leisurely and slowly with ZERO regard for time. I have always gone there with the hope that maybe I got caught on slow days previously and the service they provide will actually be done efficiently, but I have never been so thoroughly disappointed by an establishment that I have had to compose a negative review about it. If you don't mind the wait time because you're simply relaxing and hanging out with friends, then I'm sure this is not a bother whatsoever. But for people who expect a certain quality of service, especially if they have somewhere to go, for your own good, do not come to this location. For the benefit of its customers, I truly hope this location improves its services...

Whoever is in charge of customer service needs to teach their employees. Also having two people working there when there was quite a few orders and making people wait 35 minutes for two drinks is a little absurd.After going to surrounding stores around there and getting lunch to come back to find out the drinks weren’t ready we were told they’re just told They’re busy busy

No apology or anything. I would think before lunchtime and during lunch time you might want to hire or have another person work. I saw too many people leaving frustrated as was I There was no apology nothing they just said theyThis will be the last time I come here. There’s a juice bar down the street that I will be frequenting...

I went in today and no one was wearing masks. I politely asked both girls working if they could put on a masks seeing as how we're in a global pandemic that's killed 180k. She told me that I was crazy and that the masks has holes on the side and that it doesn't do anything. I was shocked and saddened seeing as how my mom has RA and is at high risk. I then called the owner and the owner told me that "everyone has their own opinions" I will never ever go back to any Nekter after that. I was amazed at how a place like that could treat someone especially during a...