Grocery Outlet — Local services in Laguna Niguel

Update: I’m changing my review to three stars. On my second visit I bought an apple coffee cake. The next day while slicing a piece I notice three bugs inside of it. Not happy. When I returned it the cashier had absolutely nothing to say…not “oh, I’m sorry for this and will bring it to the manager’s attention” or “sorry for the inconvenience” or “well were you charged extra for the bugs?” I swear customer service is like conversing with the walking dead. It’s not the stores’ fault. Every where you go it seems to be like this. I still hope this store makes it I really do, but they need to work out the “bugs.” Every pun intended.

Opening a store like this is a lot of strategic planning and hard work on many levels. I’m glad to see one in our neighborhood. TJ’s needs competition and so does WF. The prices are obviously lower and it will be interesting to see if they stay competitive. Employees were helpful along with a great attitude. The reason for 4 stars is that I wanted to purchase a bottle of wine. At checkout I was asked to show my ID which I did. Now the problem - the checker wanted to now scan it. Visually verifying it wasn’t enough. So now my personal information goes to who knows where…probably to marketing research or something. Most people will think this is no big deal, but not me. This was overkill. However, I wish the store, management and all employees nothing...

I stopped by while picking up my boys from the gym. Low prices but while shopping my 2 boys came in and picked out a snack and came to put it in my cart and I gave them my keys to wait in the car because I was almost done. As I proceeded to the check out line I noticed an employee go out and another in the store saying they took chips and drinks accusing my kids of stealing not knowing I was their mother. If you are going to accuse and follow my kids next time follow them or watch them the entire time. You would notice they walked in, went up to their mother and put their snacks in the cart. Maybe it's because our family doesn't match but this is unacceptable regardless. I even said as I noticed the employee saying on her radio they took chips and drinks that those were my boys and held up the snacks they put in my cart. This is disappointing. My car was parked up front too so the boys weren't running, walking down and away. They got into the car parked as close to the store as possible. Do better because accusing someone and being incorrect can lead to bigger problems. I know one family not shopping there won't make a difference but you really need to do better and train your...

Enjoy shopping here as the prices are mainly lower than the average grocery store. I typically find what I am shopping for even though the footprint of the store is smaller than a Ralph’s or Albertsons. They have limited item varieties in some areas like types of soup. They have good produce and dairy selections. Their meats I find are a good product from their chicken breasts to ground beef, turkey and pork chops. Frozen section is a good selection of items, like their vegetables, frozen fruits, corn dogs, fish sticks and the sell Good Pops ice cream bars. The past few times I have shopped there, I had a five dollar coupon they sent to me, if you sign up using their app with your phone number they send...