AT&T Store — Local services in Lake City

Update June 28: AT&T store refuses to take back phone. They wouldn't take they phone when it was two weeks old and they won't take it now. Nothing on the door to say the aren't a corporate store. Apparently, they have "diplomatic immunity" from corporate standards. Now they both have lost 20 year customers.

(Notice: no way to tell this is NOT a corporate store.)

Original Post: Several months ago, I was offered a new phone, over the phone, from AT&T. I had a Samsung Galaxy S7 that I loved but was no longer compatible. They offered me an Samsung A12 for free and told me it was just as good. It wasn't. Recently I noticed AT&T had a promotion trade in any Galaxy for a free S22. I was told through two different conversations with two different people, one on the phone and one in person, that getting the new phone would require getting unlimited data but it would change our bill by only "a dollar or two".

I got a new phone. Shortly after, I attempted to return it. The phone was getting hot and frankly, it just wasn't as good as my old S7. The woman at the store wouldn't take it and said I had to contact Samsung. I returned it to Samsung and a week later I received a replacement that had scratches that she even confirmed existed on both the back and front.

When our bill came in it was for more than I was told it would be. Now, my bill will be $67 more a month. I called corporate which was of no help.

I had been told from the get go I had 30 days to return it. On average our family uses less than 2GB a month. I decided to take it back. I went to the store to put my foot down. I wad shot down and told I needed to return it within 14 days. I reminded her she wouldn't take it then. The store told me to call corporate, that they couldn't help me. I called corporate while in the store. I was dropped by the call and no one called me back. I called again. After waiting and then talking with someone in their loyalty department (AT&T has thank us for being their customer for 20 YEARS), I was told they could not adjust the bill and whether or not the phone was able to be returned was up to the AT&T store. Yes, they told me needed to talk to the store. By then the store had closed. Having another appointment for the next day, I am unable to be there when they open. Right now, they've lost 20 years and 3 phones to bait and switch,...

I had come in to see why my phone was not working correctly. I ended up purchasing a new iPhone. At the time of the purchase I was told that even with a cracked screen which the AT&T employee physically held in their hands and looked at, I was told my phone would trade in for $350 towards the new purchase. I said ok and purchased the phone. I came in 2 days later to pick it up, Jennifer helped me right away and got the phone, got me set up with a case, screen protector, extra accessories and set up my new phone. She was great! She did leave for the end of her shift while my phone was still transferring, which I was completely fine with especially because she made sure I was all taken care of before leaving. Now, here’s the only problem I had in this whole experience. I was told before the purchase that my current phone would trade in for $350, after the purchase I went to give my phone for the trade in and was told it only valued at $80 and they could not accept the trade. This was the same employee who told me 2 days ago it would value for $350. I DID NOT appreciate the bait and switch tactic to get me to purchase a new phone. I honestly wanted to cancel the whole sale and return the new phone just for that bait and switch. So, I would highly suggest get your trade value in writing on placed on your account before you purchase a new phone thinking you will have credit. Because I had the biggest bait and switch scam ever pulled on me. Thank you Jennifer for all your help, you were great, as for the other employee I am not happy. AT&T if this is what your teaching the younger generation,...

My wife and I decided to get the galaxy watches on our plan. It took 3 different people there to try to set the watches up and none of them could do that. So they had us call tech support which was a joke, and they couldn't set up their own product. Then my wife was without use of her watch for about 2 weeks after purchase and was trying to bill her for service and the watch was still not working at all.so after tech couldn't set up the watch she was told to call Samsung which they referred her to call back tech support when they claimed that they didn't know why it wouldn't connect to her service. Then she was told by tech support to YouTube on how to set up the watch which isn't her job it's tech supports job to diagnose the problem. Then she was told by tech support to go back to the store, and when she called the store, she was told to call tech support (again) so I was late for work trying to deal with the watch . We went back to the store and calmy asked them to do something to fix the situation. Needless to say, the problem was resolved it took two weeks to do that. 4 people working that day, and the two girls and the one guy jevon (I think that's his name) tried their best to assist with the problem. The other one, acted moody and was trying to avoid us. But because of the circumstances behind the watch and employees , I'm not wasting my time going back to that store for anything. We may take our...