As always, a lovely restaurant with its Old West Texas ranch themed decor. Let me preface what is a far more critical review than I typically give anywhere by saying that our party was large, and no doubts about it, a challenging group. Nine people in our party, one small child, one wheelchair occupant, one with a cane, and one with a service dog and one with food allergies. However, bulk of our party we arrived well ater the lunch rush... About 1:30, with final members about 1:4. The host polite, but not congenial in greeting and seating a large party, especially a group with diverse or complicated needs.
No handicapped parking spaces available. But we were able to park reasonably close to utilize sloped access. It didn't really get better from there. We told the host AND server we were still waiting on some of our party to arrive and would order at that time. In the first 10-15 minutes the server was at the table at least ten times, drinks, bread...asking about food orders multiple times, well before final members arrived and again within a minute of providing the newcomers with menus.
I had the distinct feeling she was exasperated by our inability to decide on appetizers and multiple questions regarding ingredients because one of our party has allergies.. She finally said she would give us a few minutes, and then disappeared. We didn't get to order the appetizers we decided on as when she finally returned more than 10 minutes had passed and we just went ahead with ordering entrees.
From that point forward the server was absent more than present...out of luck if you run out of beverage. Two of our party had alcoholic beverages...one each, because the server never came back to see if additional drinks were desired. . Cups were completely emptied, and only one of our party was offered or received a refill. Out of nine orders, parmesan chicken and a child's steak cooked well done as requested. Tbone was correctly received as rare, but with incorrect side. One burger order was correct, well done, side of fries, hard, obviously had been sitting in warmer too long. .Another burger order, also well done, but came out turning the bun red with blood in its both rare, and not even thoroughly heated state...ground beef. Raw? No server, so make do, try to eat. Two sirloins, one 6 oz, and one 8 were both well done, having been requested medium rare and medium. Two sides of Brussel Sprouts that were ordered at extra cost were literally blackened to almost ash on outer leaves, and saturated with so much of whatever the black sweet sauce was supposed to be...the bowl had as much of the sauce as it did sprouts. The server did not stick around nor return in timely manner to see if orders were correct or if anything else was needed. One salad with ranch barely had dressing, and another was drowned in it. Additional dressing was brought out. Near the end of our meals, one refill was offered, as she removed plates. No desserts were asked about or offered and she asked how to divide checks as she was, her words, "about to leave".
The place was relatively empty, and by time we left just after three, all but one handicapped space was still occupied. The women's restroom was not navigable by the wheelchair bound member of our party, required assistance with doors, and did not find handicapped stall to be completely safe and usable without assistance. The main sink was covered in water and excess soap when we arrived, and 1.5 hours later, had not been corrected. Trash also spilling onto floor from bin remained. Don't know what the rest of the staff was doing, but it was not cleaning, preparing for dinner service or waiting on customers present. Despite these challenges, we tipped well.
For what was intended a birthday celebration with out of town family at a favorite restaurant, we left slightly disappointed and a distinctly bad taste in our mouths. This is a good steakhouse chain as chains go, but far too expensive for dismal service, incorrect and...
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