Yates & Hagan — Local services in Lakeland

My wife loves(d) your store. We have purchased everything from swell bottles to yetis here. I too make purchases as well. We were in your store last month and I specifically asked if you had both size sports caps for the swell bottle. I was told yes. I purchased the one for the larger bottle however I was told I could not purchase the one for the smaller bottle because someone had called that morning and “inquired” about it. They never even said they would be in to purchase it. The manager then took it from me and hid it and said they were out of stock. HORRIBLY UNPROFESSIONAL. Needless to say I will make sure my wife nor myself ever steps foot in your retail location as well. We have told several friends of ours about this and they have agreed to never step foot back in your store as well as to spread the word of how unprofessional your manager is. I was astonished when this happened. Lost a...

Buyer beware!!! 3 days after purchasing a necklace as a gift. The gift was found to be a duplicate. Both purchased from Yates & Hagan. The stores "company policy" is "absolutely no returns." Still in box, bag and with receipt. And small business wonders why it's hard to do business against bigger chain stores!!?? Super unsatisfied, not any where close to a good customer service model. Obviously more profit-driven than customer friendly. Lost a long time customer that typically tries to shop towards...

About a year ago I came in with my elderly grandmother. She is slow but she has money to spend and this was her favorite place. She took a little while to pay (she likes to use exact cash and change) and the cashier was extremely rude to her. She kept sighing and huffing like she was in such a hurry. Not sure if she is still here anymore but I was appalled at the way my grandma was treated and I haven’t been back since. It’s a shame since it’s full of so much cute stuff when I walk...