T-Mobile Authorized Retailer — Local services in Lakeville

Here is what I have to say about this store per my experience as of yet. My wife Karla and I recently switched over from Verizon to Sprint through this company. We utilized their special promotion they have going on where they cover the cost of cancellation for Verizon to switch over to Sprint. After what seems like 5 weeks of going through this process, I am very unimpressed with their service and am getting the run around. We were promised that this would be a seamless transition and that we wouldn't have to lift a finger. the exact opposite is happening. I am still waiting to receive the money so I can pay off the $1,038 that hit our Wellsfargo account today. I keep following up with phone calls and they keep telling me excuses as to why this process is taking so longer and every time its something different. People of Lakeville, I would be very careful in considering switching to Sprint from another carrier. I would suggest waiting till your contract is up and then consider it. This process is long, painstaking and you have to do the leg work to make sure things are going to plan or else you will be left in the dark to fend for yourself with your own funds. Today I have been wronged by this company because they never told me to expect a $1,038 charged to our account. They promised this would be a seamless and easy transition that would only take 2-3 weeks. Here we are the 5th week and there is no answer, no money from sprint, and serious lack of service on their end.

Having said all of this, Ryan - sales associate - has been very helpful in working to find answers and getting me decent services, but it seems like the delay in response is coming from above the sales associate level. I respect him for trying and providing us with a cheaper service through sprint, but, to get there Karla and I have had to jump through so many hopes that we have decided it may not have been worth the trouble.

In conclusion, be careful, sometimes promotions are better advertised on the outside then...

Worst ever! First this is a sprint reseller not a corporate sprint store. Daughter had broken her phone so went to the store to use the insurance we had on it. Did an upgrade to replace which was fine but while there daughter noticed a slight glitch in the new phone screen intermittently. Told her dad he saw it too told the sales person and it wasn’t showing right then told them he couldn’t exchange it for another one and to bring it back if it happened again. That night it kept appearing so given it was a brand new phone I said we are taking it back to get another one. Go back thinking simple exchange they recognize my daughter and I explain the issue expecting an okay let’s grab one and exchange it. Nope!! They say they can’t do it and I have to take it to the store in apple valley. Go to apple valley where I find out this lakeville store is a reseller I am wells within the return window they should do it. Have my husband meet us back at the lakeville store. He got there before I did they recognize him as soon as he walks in and he explains what we are within our rights for and they decline to honor it. They are the worst retail reseller and worst customer service and on top of that when asked who the manager is they say they have no idea who the manager is and my husband said so You are telling me you have no idea who you...

Do not go to this location. They are not a corporate location and can only help with easy things. Do not switch to T Mobile!! I own a business and attempted to transfer all devices/service to T Mobile back in January of 2022. I was assigned a business rep for the transition because of how many devices we have and was promised that everything would be taken care of. After many, many months, emails and phone calls the service was switched to T Mobile. Or so we thought. I cannot even begin to describe the low quality service provided. It was honestly, the worst customer experience in my entire life. On top of that, the cellular service itself was spotty at best. Callers could hear me when talking on the phone and there were SO MANY dropped calls. When I explained the problem to T Mobile, they provided an antenna connected to my own WiFi at my house. Sure this helped when I was at home but as I am sure that you can imagine, it didn't do anything to improve my service when I was around town. We switched all our devices (28) back to Verizon and all the dropped calls disappeared. After all this time T Mobile is still charging for service on devices that they never transferred. (charging for services not ever rendered and devices that were never provided) Complete fraud....