The Professional Approach Pro Shop Cal Bowl — Local services in Lakewood

I highly DO NOT recommend this pro shop.

I have purchased two balls from the Cal Bowl Lakewood location and had my grandpa's Black Beauty re-drilled here as well. Two of three drillings went bad. I recently purchased a new ball, which they drilled. While in another pro shop, buying another ball, I gave them this new ball as an example of how I have my fingers drilled (as I did with the ball I just purchased at Cal Bowl). I'm a no thumb bowler and use three fingers, instead of the standard two.

The other pro shop noticed that they drilled the ball at a bad angle, causing a hole between the finger holes. They were concerned that the balls integrity might be at risk. When I brought the ball back to Cal Bowl to discuss this with them, they blew me off, stating that the ball was fine, it happens some times. I was told that it would not effect the balls durability because it was in the core, not the cover.

I called Brunswick customer service to ask their opinion. While they agreed that the ball would most likely be fine, they warned me that the drilling could void the warranty if it was not drilled to spec.

I then took the ball to a pro shop a guy from the league recommended, who was able to repair the hole (for free) and also told me that this was a weird placement of the drilling for a no thumb bowler.

If Cal Bowl location had offered to do this repair, I would have walked out satisfied with that. Instead I walked out upset that not only they were not taking responsibility for the bad drilling, the guy that originally drilled the ball made a snide remark about my three finger drill. On top of that, I have had multiple (10+) people in the league say they will not get work done here, for similar...

Just purchased a new ball here and the staff they have here now is incredible. Was assisted by a guy named Mikey in the shop let me just say he is the man to go to! He really took the time out to help me choose to ball to best fit my needs! He made sure my ball was drilled perfectly to my hand position even took me on the lanes to check my track on the ball to ensure everything was right! I highly recommend Mikey anytime you need a new ball with excellent reaction to fit you! His work is outstanding and really brought the hope back to this shop for me! Thanks again! Very much...

Highly recommend this pro shop! David and Scott were so knowledgeable and helpful. I brought in my first bowling ball to get drilled, admittedly nervous as I’m a beginner, and they quickly made me feel comfortable to ask questions and make adjustments to the drilling as much as necessary for me. I’ll definitely be back for anything else I need. Thank you...