Complete Computer Care LLC — Local services in Lancaster

I would definitely have to describe this place as a mixed bag. I recently purchased a new Microsoft surface device and needed some assistance with it. Apparently, a young man named Mike to whom is one of their technicians is the expert in this area. Without a doubt, he is certainly a competent technician that has the skills to get the job done. Unfortunately, he also has a personality tantamount to a vat of battery acid. Frankly, he is rude, dismissive, arrogant and utterly lacks the ability to provide a friendly customer service experience. While I rarely use expletives to describe people, I feel it is appropriate in this situation. Simply put, he is a total DB. On the other hand, there is another technician named Brandon that works on the weekend that does not suffer from these kinds of issues. He is helpful, personable and is perfectly capable of assisting you with your needs. To that end, if I need further assistance I will be taking it to him. Either that or I will be taking my computers to one of the many other repair shops around the valley. I feel the real question here is why the owner of the shop would allow a situation like this to go on. Strictly speaking, it can't be good for...

I own an old laptop and the keyboard needed replaced. Sadly to replace the keyboard needed to do the touch pad too because it was all in one piece. They managed to fix it by doing a modification and they did an excellent job of it. Also they didn't just throw away the old parts they salvaged the old parts and gave them to me so I'd have spare parts for the keyboard in case I break a Key. They were very helpful and fixed my computer MY way. They keep in touch and gave me the choice as to how I wanted it fixed. Unlike other places this store is very customer service friendly as it should be. I will be going back there to shop or get repairs done other places I have gone to around here are not as customer friendly. So I give these guys double...

I needed a bootable USB stick with the latest version of Linux Ubuntu. I spoke with Mike and he was very helpful and accommodating. He had the stick ready for me in less than an hour and was charged exactly what I would have expected. I called two places that were slightly closer to where I live and both of them had an excuse as to why they couldn't do it immediately. One place told me they wouldn't be able to see until tomorrow and the other said they wouldn't be able to get to it until a little after noon. Thanks Complete Computer Care. A+ from me. I would highly...