Challenger Tap House — Restaurant in Lancaster

Let me start off by saying that this is a brand new establishment and it shows. All in all we were there an hour before we were served anything other than water, and it'snot like it was remotely busy. We had to ask the waitress if we could order beer, then she took my boyfriend's order and never even bothered to ask if I would like a drink. I mean it is a tap house I just figured they'd offer something other than water. As for food I ordered the beer cheeseburger medium rare and it was delicious. Caramalized onions worked great with the jalapenos and cheese. The fries were the best I've had in the AV but consistency was also lacking. My boyfriend however ordered the Buffalo Chicken Sandwich which honestly should be renamed to a slider. The "chicken breast" was a joke. We brought this up to our lovely waitresses attention and her response was "Yeah that's the third time we hear that complain today" and then walked away. So they obviously know it's a problem and have not came up with a solution, it just really seems like customer satisfaction is not a priority in this establishment which is kind of upsetting because we were really looking forward to making this part of our list of places we frequent. What a bummer. Maybe I'll try months if not years down the road once they're...

I'd heard some good things about this place but never got around to visiting until this week. It's true that the tap list is pretty expansive and they had some great options, the Young's Double Chocolate Stout on nitro was a pleasant surprise, as was the Stone Xocoveza. However, the food was underwhelming. I ordered the Jamaican jerk wings, and expected well spiced, flavorful, dry rubbed wings, but what I got were slathered in a sweet sauce that tasted vaguely of jerk spices. The poutine with a fried egg and duck was better but nothing impressive and despite being my appetizer order, arrived well after I'd finished the wings.

That takes us to the service. There was only one cook, one server, and one bartender working on a Wednesday night. Our party was large but I still feel like the three of them would have struggled with keeping up with the volume of orders. Don't get me wrong, I'm not complaining about the service. All three did what they could and we tipped well, but they shouldn't be in that position. Management would do well to hire more people or reduce serving capacity. Some of my party never received their orders or received them after a 90 minute wait. That's unacceptable.

I probably won't be back. But, if I do, it would probably be just...

The problem with Challenger Tap house is not the food, drinks or prices, it’s the weak restaurant manager. You instantly get the vibe the servers are in control of the show not in a positive way, and the manager himself (sorry I forget his name, a Hispanic man) isn’t.

The consequences for this is the servers can get away with poor service at any given moment they want, and theirs no repercussions for it. I once waited 1 hour for my food, with just 5 tables with customers, and when I complained they complained back that I was complaining! I was suddenly treated like I was the bad guy. I asked to speak with the manager, he was essentially saying theirs nothing he can do about it, with a really weak tone of voice, and poor body language. The servers literally joke about him in front of the customers displaying a complete lack of respect for him. For knowing this fact, I cannot with good conscious recommend this place to anyone. Theirs other places in town with far better service, and...