GameStop — Local services in Lancaster

I have purchased an Xbox controller & and battery charging pack. The charging pack was only for the Xbox One & X series, which turns out the controller they gave me was not that exact model. I showed them the issue, and they won’t want to help me. I questioned their knowledge of such, which they rudely stated they know because they work on the location. I only asked since they also stated earlier that they didn’t know what I was talking about. I understand I pay for these items with my money, but I also understand that the worker who helped me didn’t know, yet they knew it did? Where’s the logic in that? It took me a minute to know this, yet they didn’t know what the issue was. I asked if I can get swapped or exchanged for the exact remote controller that the battery charging kit calls for. And you know what they said. “Sorry, I can only give you the exact same controller.” Even though they claimed it was the recommended one, it was not. I also know it because I already had a blue Xbox One remote from Walmart that does work with the charging kit. And still, these GameStop employees know what they are doing. I find it funny that GameStop has these low standards employees. So if this does reach to them or at least the manager in charge, you got to teach these employees how to actually be helpful and not...

If I can leave 0 stars I would. I purchased my son a used nintendo switch light for his birthday on March 5th it lasted until 2 days ago which was just after the 30 day warranty that it comes with. because we are unfortunately displaced... I'm in a domestic violence shelter and my children are Foster care.. I did not have an extra $30 for the year warranty that was an option at the time of purchasing this device. So now just a couple of days after the warranty expired it no longer turns on and hes in tears. Not only as he lost his mother and his sisters but now the one thing that brought him happiness is broken and they will not switch it out at the store for me even though it's just a couple of days past the warranty. where's the humanistic side of a gamestop? Are they just a big money pumping machine they have no heart for a child who has lost everything and now the 1 thing that brought him happiness while hes been separated from his family is broken. And the tragedy is because I am displaced and we are all separated I have no money to replace this for him. I'm fighting to acquire housing for us and to get us back together thanks gamestop I really appreciate wasting 200 bucks in your store and something that broke that he can no longer play and...

These guys have to be trained to scam people or something. I bought a PS5 here and they tried to push warranty, and everything else on me. I obliged to warranty, however, I repeatedly 5-6 times requested that he did not charge me for play station + $25. He charged me for that, and the warranty I denied on the discs, these guys are like fishy salesmen. I went in today and told them I had online rewards that were not letting me apply them to my account and the lady said back that it’s because I didn’t have any points, and I kept telling her because I redeemed them for the rewards. And she kept telling me I only have 2000 points and not believing me. Steer clear from this fishy store they do not care about you. They just want your money which I feel is so sad as we do not have many places like this in the Antelope Valley. As we do not have stressful business competition. I am going to attempt to resolve this issue with customer service or franchise, If it does not work I’m gonna take them to small...