Lancaster Computer Company — Local services in Lancaster

My solid state drive was failing. I requested Ron clone a brand new 500 gb drive. He was unable to clone the drive, and could only install windows on the "new" drive, so I installed all my programs. One program reveals the health of the drive, and I was shocked to learn it was a used drive with 1,500 hours of run time, and 11 tb's of writes. It also had 60% of life remaining. I emailed Ron on several occasions for the reason, he never responded. I made 2 payments( a deposit of $85 and a final of $104), and on my 2nd request, I stated I would dispute the 2nd payment if he didn't respond. He didn't respond, so I disputed the charge with Visa, and Visa based on my evidence(including a picture of the drive status), apparently charged him back, pending his rebuttal. Instead of contesting my dispute with Visa, he unscrupulously threatened to file an intentional theft of property with the Lancaster Police, if I didn't return the drive within 48 hours, which is filing a false police report, because it's a civil dispute. I was willing to pay for a used drive and for his labor, despite his deceptive practice, because I needed the drive. He never sent me an invoice breaking out the charges, even though he committed when I picked up my pc, so I assumed it was $50 difference. In my discussion with Visa, I learned, if I won the dispute I plausibly would have to return the drive. After all the hours I spent on re-installing and setting up the drive on my pc, the $105, wasn't worth the hassle of paying for another company to clone the drive, scrub Ron's used drive, and return the used drive to Ron, so I canceled the dispute, but will seek a redress through appropriate means. I was being more than fair in settling for the difference between the cost of a new and used drive of $50. He never denied the drive was used, after I revealed the program's report, which leads me to believe he intentionally installed a used drive. If you deal with him, ensure you receive an invoice, and insist he affirms on the invoice the...

Ron has gotten me, and my business, out of several serious issues with tech. He always greets me at the door with a smile and a wise joke :), and treats my case like its all that matters in that moment-- even though he has a gazillion other screens staring at him waiting for repairs. I have brought water-damaged motherboards, "the blue screen of death," glitched-out partitions, system cloning, and outdated hardware to Ron. And he has helped me regain my sanity and calm about the issues, and find a solution that is timely and thorough. Ron and his company are experienced, honest, competent, and friendly. He goes the extra mile to make sure I understand the issues and the fixes he found for them. If any mistakes have been made or a problem persists, Ron has always owned that and made it right, and been beyond generous and fair. Since I found Lancaster Computer Company and Ron's work about 7 years ago, I haven't and won't go anywhere else. While I hate when tech goes glitchy, I love getting to go see Ron! Thank you LCC for all you. And the kindness you spread! ~Ellie (you can still call me "Liz" if you...

This is the place you want to go, and the guy you want to know! Lancaster Computer Company is my go-to for all tech needs. There have been several pivotal moments as a student and small-business entrepreneur where my tech has crashed and seemed beyond repair, causing me to lose several vital documents and projects-- and to almost lose my mind! I came to Ron nearly in tears, and his warmth and competence greeted me in that crisis. With Ron and Lancaster Computer Company, there is always a solution to be found. This is NOT a big-box store kind of shop where you're just the next customer in line. At this shop, you'll be treated like a human being, and your property is treated with respect and care. Ron is highly trained and knowledgeable, his turn-around times are so reasonable, his fees are transparent and have no added fluff, and his humor and wit are the best! Ron, thank you for all the years of true service...