Socorro's Bridal & Alterations — Local services in Lancaster

The seamstress ruined my daughter’s prom dress with 4 days until prom. Please view the photographs of the damage she did to the dress. She was asked to hem the dress, fit the bodice, and add pockets to the dress. She did a terrible job on all three requests and ruined the skirt in the process.

I was told I had to pay the bill before I was able to see the dress. When I looked over the skirt, I immediately saw issues. The length of the skirt was correct but she removed ALL the tulle underneath which means the dress lays flat and no longer has volume. The hem was done poorly and shows raw edges on both the lining and the over skirt. The removal of the tulle left the underlayer of the skirt riddled with holes. I pointed this out to the seamstress and she offered to reattach the tulle to the dress but stated it would not be finished until the day before Prom. Thinking it was a fluke, I left the skirt and took the bodice home.

At home, I looked over the bodice closely and noticed she didn’t finish attaching the straps properly. Instead of inserting the straps into the bodice she tacked them in very loosely with 2 large stitches on the outside of the fabric. A seam was left raw inside the bodice as well. I was upset so I went to pick up the skirt the next day to see what could be salvaged.

I walked into the business and the skirt was brought to me. I pointed out the small black scorch iron marks on the sides of the dress (its light peach). The seam stress said she had nothing black at the shop despite the black pens and equipment clearly visible on the counter and in the work area. The hems of the underlayer and overskirt were not repaired. Additionally, the tulle was placed 6 inches away from the hem of the skirt so now it had volume - except for 6inches of the bottom which folded in and hung flat. Ripping away the tulle again will cause further damage to the garment. The tulle also now had 2 large holes in the fabric. The pockets were also supposed to be invisible and are awkwardly visible. They will not lay flat.

The seamstress refused even a partial refund on the poor quality job. You are much better off DIYing your tailoring compared to this.

My daughter will not have an official Prom dress - we are out time for shopping. I will be pursuing small claims...

DO NOT COME HERE!!!!!! SHE RUINED MY WEDDING DRESS. I wish I could give no stars. The previous owner (who was wonderful) is no longer there and under new ownership Raquel. My wedding is next week and my dress is butchered and destroyed. I’m so heartbroken and her & her daughter have made what is suppose to be a great time in my life such a miserable experience. She messed it up TWICE, over cut and was given another chance and ruined the train of my dress. They don’t take accountability and said they’d reimburse me then close and lock the door when I come. I have 11 days until my wedding and I’m dressless. I will be going to court and they have been sued before for someone else’s wedding dress. She is heartless and inexperienced. DO NOT TRUST HER with your...

Dropped off my garment on a Thursday to have a couple of things sewn on it for my wife's birthday. Asked her if she can have it done by Saturday. She said yes and she'd call when it was ready. I never received a call, I stopped by only to find she closed earlier than what online says. She's not open 9am to 5pm. She's only open 10am-3pm on Saturdays. I told her I needed it that early because she's obviously closed Sunday and we're out of town Monday. Now the surprise is screwed up. Definitely not bringing back any business to her if she can't follow through on what she says and provide no...