The Home Depot — Local services in Lancaster

Smh, ok to start out.... I honestly dont know why the hell i keep going back to this place.😣 Well anywhoo... My goal was to go in and out. Get my things and get myself back home and try to add a very needed pantry to my kitchen. Well...my husband and i walk around and ask for help. Do we get any help?? NO!! We dont!! I go to get the pantry that i need after searching all through out this rachet place. Seems like almost every Home Depot that i have shopped at have employees with faces that look like they have been smelling cow poo 💩 all day long. No greeting...dont acknowledge that ur there. They see u walk up into their department and all of a sudden they are either in lunch or going on break or helping another ghost customer 😱. Not only that but their attitude really sucked and customer service is 👎. We measured our pantry and was a bit too tall so we decided to buy a cordless saw and a very much needed cordless drill. When we took it home i realized that i got the ones with out a battery or chargers 😣. It was just the tool. Very dissapointing. Had to come back and the young girl at the return desk asked me if i wanted to return or exchange. I said exchage but i needed help 😑 at the tool section. Ok...so she called and called and called and finally called someone through the intercom to aisle 12. We went and waited 30mins. YES...30MINS!!! Omg...this older gentleman walks up to me cause i starred him down the aisle and he said what do u need😨. I was like...omg, please dear God please give me patience for this man. I told him the situation and that we wanted the batteries and chargers for these 2 machines and he took a good 25mins trying to figure out what battery fit. Well he said as far as i know all of these batteries fit all the machines. I was like umm no sir please look at the drill and the saw. They are not the same. After wasting more precious time from my only day off i still remained patient.😞 Then i politly asked him...Sir do you know about these tools? He answered in a very RUDE VOICE he said...not because i work in the tool area means i know everything. He said there are a hell of alot of tools in here and that dont mean i have to know everything about every tool. I was like...umm ok. Im sorry i didnt mean to offend u but i just asked cause i have been here for a long time sir and u still havent been able to figure out anything about the battery and stuff. I was extra polite to this man only because he was old enough to be my father. Well...he never found anything. So i gave up. I returned both tools and bought just the saw that had a battery and charger. Cost me a arm and a leg $324.00 So much for my drill😢😭 Womp..womp. But now i know to read every detail before buying. Hope i never have to go through dealing with...

This place is the worst. Just spend a little extra gas money and go to the Cedar Hill location. I work in customer service and I don't believe in yelling at the customer. When a customer ask me for help and I'm a good distance away from them I walk up to them to see what they need assistance with. The first dude yelled at us saying what can I help you with and his body language was as if he was going to walk away. After confronting him about it he tells me to calm down and he will get someone to help me. Waited another 10min. I then asked someone else they said the same thing. Let me get someone to help you. After waiting another 10min I called the store while standing in the store to see if I could het some help. The same thing I will get someone to come and help you and nothing. Finally after waiting I saw two workers sitting down have a conversation amongst themselves. I ask them were they in that department and they both said yes. The young lady seemed eager to help but the guy act like I was interrupting his day. When I voiced my complaints and let him know I was not happy about the customer service he asked "What did you want him to do, because if he was on his way somewhere he could have just kept going and not helped at all" Wait What? I told him no what he should have done was approach us to see what we needed and if it was not his area of expertise say I'll get someone to help you. He then rolled his eyes like he disagreed. As I'm walking back toward the front to pay for what I think I needed I'm noticing that the workers at the front are eager to help versus the workers at the back are sorry. By the way the gentlrman worker kept calling me Gina, I guess to be funny but it was disrespectful my name is not Gina. It was not the time to play with me because I was obviously already upset. Customer service is not like...

1-Star Review: Absolutely Terrible Curbside Pickup Experience

I placed an order for curbside pickup expecting convenience, but got the complete opposite. When I arrived, all four designated curbside spots were full, so I followed the instructions and parked right next to them with my emergency lights on — exactly as directed for overflow.

I checked in and waited over 30 minutes in my car. No one came out with my order. I finally decided to walk in. On the way, I saw an older Black woman outside looking confused and mumbling about a Jeep. She asked if I had one, and I told her yes — I was parked right next to the curbside spots, clearly marked with my flashers on. She claimed she didn’t see my car, even though I’d been parked there the whole time and had been watching the door — she hadn't come out until just then.

Thinking she’d now go grab my item, I returned to my car. But after waiting another 10+ minutes, no one came. So I walked in again, and just then received a call from the store. I went to customer service, which was a mess — long lines, blocked registers, just total disorganization.

The same woman called me to the register (which I could barely get to), asked for my ID, printed a receipt, and that was it. I walked back to my car assuming she or someone else would follow with my order.

A few minutes later, she finally came out — said nothing, put the item in my trunk, and walked off without a word or even closing it.

This was supposed to be curbside pickup for convenience — instead, I had to walk in twice, wait nearly an hour, and deal with no greeting, no communication, no professionalism, and no real curbside service.

Worst customer service I’ve ever...