Yale Electric Supply Co. — Local services in Lancaster

Are you looking for the besting lighting selection around and outstanding customer service.....LOOK NO FURTHER! My husband and I are are building a new home and have been to numerous lighting stores in search of the “perfect lighting” pieces for our home. Yale Electric on the Manheim Pike has the best selection HANDS DOWN! Not only is their selection a step above the competition, but their employees are professional and extremely accommodating! I had the pleasure of working with their sales associate Becky and she was AMAZING! She took her time to be thorough with me in explaining the different types of lighting, my options and was very knowledgeable in design concepts. Becky definitely sets standards for others in her field to emulate and is a real assets to the Yale Electric’s sales team! My husband and I came home with our “perfect” pedestal lights and will be returning to Yale Electric to purchase the remainder of our pieces, once we settle on our home in two weeks! A big shout out to Becky and the Yale Electric Team!!! Thankfully, Melissa and Troy...

I had a very disappointing experience with Yale Lighting in Lancaster. I visited the store in December, but they did not have what I was looking for on display. Rebecca helped me review some items I had selected online, but I left without making a purchase. Weeks later, I called and placed an order over the phone. I never got a receipt, but later signed for them in the Wyomissing location. Once I got them home, I was disappointed that they were not what I had envisioned. I returned the items to the store, and only found out that there was a 25% restocking fee when I got a credit on my card that didn't equal the purchase amount! (Two of the boxes were not even opened) This was never mentioned to me in all my interactions with the staff, nor was I offered a store credit as an alternative. This seems very short sighted in this age of online buying and competition. I will never purchase...

Looking for unique lights isn't easy - restoring an older home we didn't want the box store exterior lights that anyone can get. Yale has a truly terrific selection - not just in the showroom but online as well. My favorite thing was "shopping" during lunch breaks online & emailing questions I had & having them answered quickly and accurately. Selection alone and the online communication was awesome but....

What prompted me to write a quick review was a glass panel in our back porch light broke on the 2nd evening it was up. Nearly 99% certain from an extreme change in temperature and a default in the glass. I called Yale who called the manufacturer and the glass panel is being shipped free of charge. No hassle. No rudeness. No way in the world one of the big chains would have been able to handle...