New Carrollton — Local services in Lanham

New Carrollton Metro station is a well-connected transit hub serving WMATA metro trains, buses, Amtrak, and MARC trains. The station is normally easy to navigate, with clear signage directing you to each service. For the Metro, you’ll need to go through the fare gates and then either take the escalators, elevator, or stairs to reach the platform. It's great that there are multiple options for accessibility.

The Metro runs every day of the week, starting at 5 AM on weekdays, and 7 AM on weekends, so it offers convenient options for early and late travel.

In addition to the Metro, Amtrak and MARC trains have a separate waiting area with ticket machines, a small cafe, and vending machines, which is a nice touch for passengers waiting for longer journeys. The bathrooms leave a little something to be desired.

The surrounding area is under construction so plan ahead and be patient while navigating your way around all the construction barriers.

There is a parking garage on site.

Overall, New Carrollton is a good station offering a variety of services with convenient amenities. Whether you’re taking the Metro, a MARC train, or Amtrak, it’s a reliable choice for commuters and...

4:30 PM on Saturday the 14th of September. The absolute worst station manager I have ever encountered in the whole metro rail system. For whatever reason my “forever” card did not work and I was having trouble figuring out how to get money on it to work . While I was confused standing at the kiosk becoming frustrated I asked the manager for help. He did give me help but in a barking way towards me like I was a dog. I couldn’t believe that the manager actually told me “I am not going to do it for you”, I only asked for help. I was told that my card was dead and I needed to get a new card. That is fine, This guy was completely rude to me and now aware I was having trouble. His solution was to treat me horrible. I am not a tourist but these people who are managers need better customer service skills. Imagine a tourist visiting Washington DC and getting this same treatment. These managers are like ambassadors to the tourists. This guy was wild, completely rude with an obnoxious tone. Hopefully he reads this. Or his...

I finally figured out how to use the short term hourly parking in front of the Kiss and Ride waiting area. None of the employees working in the area seem to know that you do not need to use a smart phone and a mobile app to park. The short term parking is physically set up to push people to use apps/cell phones. What you can do is take note of the little aisle number on the sign by each parking spot. Then you walk to the Metro Station entrance. Just before the entrance there is one forlorn little electronic payment column. It is not marked well and it doesn't say "pay station." But that's what it is. You use the screen to tap in your aisle number and the amount of time you want. Payment by credit card or coins. It offers a receipt, but won't actually disburse it. I did manage to...