New Carrollton Cafe — Restaurant in Lanham

Disappointing Experience at New Carrollton Cafe

I have been a loyal customer of the New Carrollton Cafe for over two decades, but my recent visit left me deeply disappointed. Today, I decided to introduce my son to the Jamaican patties that I have cherished for years. Unfortunately, my experience was marred by an encounter with the cashier.

Upon noticing the cashier playing with her hair, I politely requested that she wash her hands before handling the food to avoid cross-contamination. Instead of acknowledging the concern and adhering to basic hygiene, she responded with a dismissive remark, suggesting I should eat at home.

As someone who values cleanliness and believes it's crucial in food establishments, this encounter was disheartening. It left me questioning the cafe's commitment to maintaining a clean and hygienic environment. I never expected such a response, especially after being a loyal patron for so many years.

I believe it's essential for the management to address such issues promptly. If the cashier in question is not the owner, I strongly urge the management to consider appropriate actions, including retraining staff on hygiene practices. This experience has left me contemplating whether I should continue supporting a cafe that seemingly neglects such fundamental aspects of customer service.

I hope my feedback can contribute to improvements in the overall customer experience at the New...

If I can rate no stars I would . This is not my 1st encounter with uncalled for and unnecessary rudeness while buying at the cafe. I stop here every morning to grab coffee and whatever else I may need and I’m never rude to anyone so when the lady threw my receipt in the bag with an attitude because I told her she can just put it in since my hand was already full it threw me for a loop and I said I’d never go back there but a few weeks later I said I’ll give them a try again . This was a few months ago . Well that lady just left to have her baby and there’s this new lady with curly hair and glasses and I’ve watched her be rude to some many people for no reason and today I got a taste of it because I tried to order a croissant sandwich along with my order but I didn’t know what they normally put in it . She was so rude I just told her nevermind . I should have walked out left my order and not pay but I really needed that coffee after working overnight. Then she proceeds to talk about me with the lady behind me as if I don’t understand them. At this point I think I’ll just take my money else where since they act like I’m begging them for the food I’m...

I recently visited the New Carrollton Café inside the New Carrollton Amtrak station, and I had a good experience. Granted the ongoing construction in and around station make it a little interesting to navigate but the café is open every day from 5:30 AM to 8 PM, making it the perfect stop for early mornings or late afternoons. The staff, especially the ladies working there, are incredibly friendly and welcoming. The prices are reasonable, and the café offers a great selection of food and drinks—pretty much anything you’d expect from a café, including popcorn! It's a perfect little spot to grab a bite or drink while traveling through...