KAY Jewelers — Local services in Lansing Charter Township

I don't usually write reviews but I must warn people about Kay Jewelers. My fiancé, got me a beautiful Leo diamond ring and we sent it out to get sized the following day. They said, it would take two weeks for the sizing which was understandable. After the two weeks, I went to pick up my ring and I noticed multiple big starches on the band. The starches were extremely noticeable and I told the customer service lady. She took a look at my ring and said, "I don't know, what we can do about this. I'll have to let my manager know". First of all, what do you mean, you don't know what to do about it??!? That right there, was the wrong response. I certainly did not do that to my ring. I had to come back in the following day and talk to the manager and she apologized about the scratches. She then said, it would take a week to send it out and get it buffered. It had been a week and I still didn't hear anything from Kay about my ring. I decided to call them, to see where my ring was and they said the scratches did not come out of the band. So, now my band needed to be totally replaced and that was going to take about 2 weeks to do. So, I finally, get to pick up my ring and I'm extremely excited. This entire process, has taken a month to resolve now. As I go to pick up my ring and try it on, my ring is not in my size. So, yet AGAIN my ring has to be sent out and get resized and it's going to take another week. Also, the only thing they have offered us is a gift card for the inconvenience of their mistakes. I am very, unhappy with the way my fiancé have been treated during this...

My fiancée and I had the absolute best experience working with Lindsey Garcia at Kay Jewelers while shopping for our wedding rings. This was such an important purchase for us, and Lindsey made the entire process smooth, exciting, and stress-free. From the very beginning, Lindsey took the time to understand what we were both looking for. She walked us through styles, metals, and customization options with incredible knowledge and patience. She never rushed us and made sure we both felt confident in our decisions. What we appreciated most was her genuine care and attention to detail. Lindsey treated us very well, making sure these rings reflected our personalities and our story together. She explained everything clearly, from sizing to warranties to care tips, so we knew we were making the right investment for a lifetime. Thanks to Lindsey, we left feeling not only thrilled with our rings but also with total peace of mind knowing we made the perfect choice. She made what could have been a stressful decision into a memorable and joyful experience. If you’re looking for someone who truly cares and will go above and beyond, Lindsey is the one to ask for. We can’t thank her enough for making this milestone in our...

Well first off I went in wanting to get a small part of my necklace fixed.. It was a long chain necklace with a healing stone at the end.. And when I asked one lady about it another attitude behaving lady budged in the middle n shes all looking at me awkward n weird with her not so friendly look.. To put it in a "decent" way.. I was like y did she hop in the middle when I asked the other lady bt the jewelry fixing issue.. Either way she told me they can't bc they only do sterling silver or. Gold?? Which amazes me as to how jewelry shops here can't fix any kind of broken jewelry n I tried to keep calm with her nt so friendly attitude n while i was walking away she gave me weird looks n I'm sure was talking behind my back.. She had pink highlights.. Not a great behavior for a jewelry store employee @! @! @! Very...