Target — Local services in Lansing

Despite being induced into some Time Warp where I exit a Target hours after I entered (with the goal of only buying 3 items), I love Target. From the Dollar Spot items that greet me to the welcoming colors to the prices to the Cartwheel offers to the friendly & helpful (yet not intrusive), guest experience...actually, for my visit last night, all of this met my expectations except the last one.

The guest service was so disappointing that I am writing this review. At different times, I asked two separate Team Members two different (Target related) questions and both answers the exact same way “I don’t know”. Now they did not have a rude tone at all, but due to my own extensive customer service background coupled with Target’s model, I expected an answer along the lines of “I don’t know but let me find out for you”.

I asked follow up questions to one of the Team Members in an attempt to get my question answered (about changing info for my Red Card), yet she still didn’t attempt to find the answer.

When I later asked someone else a different question and he answered “I don’t know”, without asking any of the 3 Team Members who were 5-6 feet from him, I had to check to make sure I was actually at Target and didn’t make a wrong turn in the blizzard only to end up at Walmart.

I still love all things Target, and hopefully next time I’m in this neck of the woods and stop in, I’ll experience more helpful Team Members who emulate the stellar guest experience Target...

I took my mother who is 81 to Target for a new phone,the young man in electronics Shaun/Sean ( not sure of the spelling) was so helpful. knowledgeable and friendly,his knowledge was awesome,he helped her find the perfect phone (for her) he called her old provider,and got everything switched,he moved everything from her VERY OLD phone to the new one ( contacts ,pics...) he gave her an awesome crash course on how her new phone works. He literally did everything ,so when we left she was ready to use her phone and was confident she could. He told her if she forgot how to use any part of the phone to come back and he would help her again. I hope TARGET knows what a gem they have with this employee, he REALLY SOLD her on the phone and made sure she could use it. We went to the West side of Lansing's Target first and left feeling defeated,the guy didn't know what we were talking about when we asked for a certain phone service we thought Target carried, he just said I have never heard of it,then he just stared at us as the silence got even more awkward we left the store empty handed...when we went to the south side and met this happy employee named Shaun we asked him the same thing,he too did not know what we were talking about...but instead of awkward silence,he showed us what they did have and boom,we just had the wrong name,that is when Shaun went to work did his job above and beyond... Target I hope you value him ...he is a...

No iPhone Really Instock for Online Order. I drove 30 miles to the Target store after placing my order for an iPhone XR and got confirmation number and instructions how to pick up the new phone. When we arrived the first time the first employee was covering the techs break and made us come back 45 mins later to have the tech give us our phone. Ok an hour later we came back and The Tech said we do not have that phone here and I cannot check other stores inventory. Ok guess their phone was broke too... I ask if could ship us the phone and answer was no.what a complete waste of time and money. Piece of advice Go Somewhere Else to do your phone business this was a complete unprofessional mess that I'm sure is not over yet when I go to the att store tomorrow there will be a problem with that numbers upgrade because of Target....