‭Elegant Beauty Supplies‬ — Local services in Lantana

The store is such a scam. I went in to purchase an HD closure. I paid $125 for the item. I was not allowed to open the item or Take the item out of the package before leaving the store. When I got to my hairdresser, we realized it was not an HD closure. I went back to the store very nicely at first requesting my money back. They told me they could not give me my money back and offered me a store credit. Unfortunately, A store credit is unacceptable when you scam a customer by selling them an item that is not as described.

After some exchanged words, she said that I should know the product that I am purchasing before purchasing it. That’s unacceptable. When a store is selling an item it should be the item that you purchased. Especially if you are not allowed to take the item out of its packaging. If you purchase milk from a store and the container says 100% whole milk, you expect it yo be whole milk. If you go home and taste it and it’s almond milk then you were sold the wrong product.

I came into the store, very calm and nice but when you try to test my intelligence and make it seem like I’m an idiot that’s when I have a problem. The gentleman that I purchased it from assured me that it was an HD lace closure. When I came in, I asked for a 22 inch closure in a certain brand that I typically purchased it from. They did not have it in that one so he gave me another brand. If he was unsure of whether it was an HD closure, he should have gotten help or asked someone who knew. But to sell someone something and know that it is not that product is illegal.

I plan on not only reach reaching out to corporate but filing a report with a Better Business Bureau. This is unacceptable business practice. Everyone works very hard for their money, and to scam people and rip them off by selling them fake products is...

😤some employees are very RUDE They have good products but the employees definitely a NO GO. I asked one of the employees for a specific hair her English wasn’t good Which isn’t a problem honestly But I told her that I needed the cheap one She gave me a straight hair while I asked for a kinky hair. I wasn’t allowed to see it I stepped outside I didn’t even get to my car yet I returned to the store saying that she made a mistake she said that I asked for cheap and that’s what I get for my money But it was literally the wrong type of hair no matter if it was cheap or not Very RUDE Don’t go there While stepping outside I heard the supervisor saying that she was right and I was wrong. They didn’t even have the patience to wait for me to leave so they could...

The hairstylist isn't the most experienced hair professional. She had her entire family in the salon. She answered 7 phone calls while attempting to blow dry my hair. I could smell that my hair wasn't clean do I mentioned it to her, her response was she is doing just a washed and that it will be fine after she had the chance to add more products into it. She then got back to her very loud conversation she was having with her male friend who just moved to forward. I love supporting small businesses, but it is hard to do so when the individual’s bedside manner is left in the back burner. I recommend readjusting the way you treat your clients when they are in your...