AT&T Store — Local services in Lantana

In June, I purchased an iPhone 15 Pro Max and an Apple Watch through an AT&T sales representative Brandon from At&T Lantana, who came directly to my home. I was clearly informed at the time of purchase that my monthly bill would be $85 for both devices and the associated service. However, starting in July, I was charged $227 per month, nearly three times the amount I was promised. I immediately reached out to AT&T customer service and have called multiple times over the past few months to dispute the charges. Despite repeated assurances that the issue would be resolved, the billing remained unchanged. Now, in September, after refusing to continue paying the incorrect amount, AT&T disconnected my service without offering any meaningful resolution. I feel deceived and frustrated, especially considering that the misrepresentation originated from their own sales representative. This experience has left me with a strong sense that I was misled by AT&T and that their customer service has failed to take responsibility for correcting the issue. I expected transparency and support but instead encountered what feels like a bait-and-switch scheme. I hope this review serves as a warning to others. I urge AT&T to investigate this matter seriously and ensure that other customers are not subjected to...

The gentleman with glasses (not sure of his name) had lack of knowledge of the store when asked if it was a corporate store and after being called out on his wrong doing he still proceeded with talking like he was right. He never apologized for the wrong information that was given for my original problem that I was told to come in for by a technician. I’ve been without wifi now for 4 weeks and I’ve seen more and more people move in and get their wifi installed the same day. Yet, I keep getting told after scheduling 4 different installation appointments that a line is broken and it’s going to get fixed and they will call back and schedule another appointment with me. Each time I have to call after the two days they promised to call. There’s no signal inside of the home so we have to result in doing our school work outside in the car for a little signal. While sitting outside each day, there’s someone new getting wifi installed into their home by AT&T. I’ve heard the same line by customer service that they’re “fixing a line” yet everyone else has wifi. I’ve been a customer with AT&T going on 3 years for phone service to only get treated poorly and pushed to the side. This is horrible customer service and nothing is being done besides them telling me to wait...

I traded in my Phone Here and was Encouraged to try a New Watch. I returned it 5 Days Later, and Even though I had the Protection Plan, they Refused to Accept the Return ! They said there was a Deep Scratch, ( it was very slight ) I wore the watch less than 8 Hours ! Then when I called RETURNS, the Agent said a Scratch is no Reason NOT to accept after only 5 Days ! So LISTEN FOLKS !! SCREW ATT, ESPECIALLY THIS LOCATION ! The Manager was RUDE, UNFRIENDLY, and Refused to give me HIS MANAGERS NUMBER ! And HE is the one who Pushed the Watch ! He said , “ you would have to be Stupid, Not to try it for 99 cents and $10 bucks a Month !! Guess I Am, HUH ?? But the Company Has Gone to the Dogs ! NO INTEGRITY, No Customer Service ! I’ve been a Loyal customer for OVER 20 YEARS ! And to be treated like THIS ?? Sorry Friend, UNACCEPTABLE !! Go ELSEWHERE, Try VERIZON...