Black Hills Leather - Custom Leather Products — Local services in Laredo

I ordered a custom holster and speed-loader pouch from Black Hills Leather back in December of 2015. I spoke to Rudy directly and we emailed back and forth and I sent him detailed measurements and photos. Seven months later (July 2016) they finally arrived but were the wrong material and the wrong sizes. I called Rudy and he told me to send them back and he would either fix them or refund them. Instead, he shipped them back to me in the same unopened box and told me that I needed a return authorization number so I asked for a return authorization number and he told me that there was nothing wrong with the holster or speed-loader pouch.

I filed a complaint with the Better Business Bureau (check their site, there are several similar, unresolved complaints about this company) and it went unresolved. So now I'm out over $400 and I have a useless holster and speed-loader pouch sitting in a box, taking up space.

As you can see in the photos, the speed-loader pouch doesn't close and the pistol falls out of the holster. It was also supposed to be made out of alligator skin.

Rudy never made good on his promise to make me a new holster or speed-loader holder, has refused to take my calls or respond to my emails, and has refused delivery of the things he sent me every time that I've tried to send them back. I'm just out the money at this point and regret not looking at his numerous unresolved BBB disputes before I tried to buy. The workmanship for these products is sub-par and the customer service is non-existent. Go somewhere else for your leathergoods. You can have your work done fast, cheap, or well-done (pick two), but you won't find quality, timeliness, or good prices in any combination here.

If only I could...

Very happy with my experience ordering from Black Hills Leather. I was a little hesitant from reading a few of the reviews, but decided to trust the many other happy customers and I'm really glad I did. The BH7D holster arrived exactly as ordered, with really good instructions on how to ensure a good fit. My Taurus PT111 fits like a glove. Easy to get out, but holds tight enough that the pistol stays in even when the retention strap is unbuttoned. The spare mag is a tad loose in the holster, but after messing with it some I kind of like it. Don't want to have to fight to get that thing out if, God-forbid, I need it. After getting all the strap adjustments set it is very comfortable and conceals the pistol quite well. Customer service is great too. I had a question about my bill (thought I had been double-charged for shipping...turns out there's this thing called sales tax!) and Rudy answered it quickly and professionally. I got an email telling me my package had been shipped and it arrived 2 days later. I will definitely be recommending Black Hills Leather to my...

I received the BH4D Vertical Double Shoulder Holster yesterday and I'm very pleased with it. Rudy did a great job. The quality is excellent and the pricing was fair. In addition, he was within the advertised lead time. Before the I placed the order, I contacted Rudy about what I wanted and if he could make it. The holster is for a Sig Sauer P220 Legion in 10mm which is far from a common gun. Rudy said no problem. I placed the order, listed the pistol dimensions from the Sig website, and that was that. The pistol and magazines fit great.

For anyone considering a shoulder holster, Black Hills Leather is who you want. Rudy has does a basic setup as far as fit goes based on one's height and weight. it's close, but in my case I had to make several adjustments until I got it to fit the way I wanted it to fit. Again, no problem doing that because the adjustment screws are high quality Chicago fasteners.

Quality, price, and timely communication are all the marks of a great vendor. Rudy and Black Hills Leather are...