Ashley Store — Local services in Laredo

Sales team has no idea what they are doing. We placed an order for a cal king bed. On the first order they put the bed and mattress no frame. They didn't even offer us the frames available till I saw the order. We had to redo the order to add the floor frame. Then the order had only one box spring cal kings require two something the sales reps should know. The frame we ordered is specially made and it was not ordered correctly. As of today 3/26 still no bed and the frame had to be reordered again to the correct size adding another 10 to 15 days for it to just ship. The Laredo locations are locally owned its not corporate, they have no general manager no district manager no customer service line no complaint line nothing. Absolutely nothing is good about this place. The best person was April and she works with the finance portion and is not even employed by Ashley. She did a better job than anyone else. We went with Ashley's because they seemed to have a better service than other places. Sure a little more pricey by like 100$ but we decided it was good. Well it was not. Never again buying anything from Ashley's and the San Dario location. Maybe we will see how the outlet location is. If I could rate 0 stars u would have. All this has been going on since March 3rd. Almost a month with issues. Everyone be careful when buying here can't trust them to do...

Today, March 9, 2021 at approximately 1:30 p.m. I went to the Laredo, TX Ashley store to make a purchase (my first visit to the store). I walked in the door and saw several employees that didn’t appear to be busy but none of them approached me. I walked the entirety of the store three times, but no one even bothered to ask what I was looking for. I literally was there to spend money, but they didn’t seem interested in taking it. Beside me, there was only one other customer (a couple) in this very large store. Apparently Ashley HomeStore in Laredo does not need business very badly. After about 20 minutes in the store I left and am writing this review in the parking lot. Do not give this arrogant company your business, much...

My mother-in-law and I recently had the absolute pleasure of working with Jacob on selecting new furniture, and we couldn't be happier with our experience. From the moment we met him, Jacob was incredibly helpful, patient, and knowledgeable.

He took the time to understand our needs, preferences, and budget, and offered invaluable suggestions based on our style. Jacob was genuinely interested in helping us create the perfect space, and his expertise made the entire process stress-free and enjoyable.

We left the store feeling confident in our choices, thanks to Jacob's guidance. We highly recommend him to anyone looking...