Office Depot — Local services in Laredo

Incompetente management and customer service. All the personal cannot perform the simplest of tasks. I went to use the only self printer they have. Because of past experiences I rather do everything my self and not bother with employees. That day the printer had a paper jam. So I had to make the line to be helped. Waited until was my turn. I tell the employees to fix the printer and to give me photography paper and the employee sarcastically told me that that was not the name of the paper. I ignored him and I asked politely to fix the paper jam in the printer. He takes a lock at it turns it of and tells to make him a favor and turn the printer back again after a minute. He left me their and started to take care of some one else. He never came back or checked on me again. After some time of standing there I ask if I was going to be helped. Then another employee told me that the printer was not working and that he would help me. Then I go whit him to be help, but then he tells me he can't make the prints, becarse, it is not my work and that the images are braking the copy right law. I tell him that it not braking any law, because is all my work. Then he seed that I was not capable of making that kind of profesional artwork. To that point I left him to and proceeded to make a complain to manager. I spoke whit a female manager that did not want to give me her full name. After explaining my frustration whit the employees she tells me she can't do nothing about it. She then decided to change the conversation by telling me that people are starting to complain more and that she can not make everyone happy. I tell her why are you blaming me and or other customers, you are the incompetent manager that do not have the experience to fix the paperjam by canceling the past order in the printer. And those not know haw to fallow proper rules and regulations. Then she seed if I did not like it I could go she tells me to another print store. Then she resides a call and tells me she needs to leave. I ask her wear was she going? And she seed she had to go open a door. I told her that she is was not done and had not fixed my problem. She ignored and left me their and she never came back or give me an apology. I decided to leve the store and I waisted a full hour of my day. This is not the first time I had this kind of tretment. Theirs a male manager whit a mustache that has giving me this kind of treatment in the past. Is not one managers or emplee is all of them. I have 10years of being a professional artist and graphic designer and never in my life I have seen such incompetent store. None of them know the basics of graphic design, computer skills and customer service. I had a horrible experience and fill relly...

Office Depot is where I go sometimes for office supplies and printing needs. I like the way it serves the customers in the printing section. You scan the QR code and once you receive the text message you respond with your name. Then wait for your name to be called. Today I was served with courtesy by Carlos. He gave me a quote for $171 for a full-color 2-sided brochure sized 11 x 8. It’s more or less the same quote from a local printer. When I paid, the cashier Alex accommodated my request to reserve 1 book that is on sale for a day. Yes, there are books on sale for $4.99 - and a number of them are...

No good customer service. They don't tell you can't print certain documents. They don't tell you they SELL & SHARE YOUR INFORMATION and they don't have a print policies were they explain what documents or that a print document must not have any copyright content. The employee just tells you "look in the Internet." There policy in privacy have concerning information including that if you send a request to delete your information they can deny the request. Disappointed on there lack of clarity. Even if they follow The transparency Act is unclear what they do with your...