KAY Jewelers — Local services in Las Cruces

A sale would never have happened. After 15 years together, I told my Lady " Let's put a rock on your finger". The closer we got to the shiny jewelry, we were ready to walk away immediately. Way too many choices of items I have no idea about and cannot even pretend to decide on. Then came Marco Gonzales. This smiling fellow approached us and began to calm our agitated escape. He engaged my nervous and shy Lady and asked all those questions necessary to narrow the search of what brought us to KAY. This approach instantly gave us comfort. I had to call it out. I said " I see what your doing! Your comforting us, educating us, and breaking down our needs. We have been looking everywhere for you!". To say Mr. Gonzales made us feel welcome and calm is an understatement . He has empathy for the massively intimidated. Breaking this down a touch further, Mr. Gonzales at the Mesilla Valley Mall in Las Cruces, New Mexico, treated us with respect and gave us confidence and knowledge of our purchase. Then, to me , what meant the most was closing. The ring must be sized. But, the earrings we could take. Marco placed the earrings in the box and did not close it. He was back and forth making sure all our needs were met. Then he walked to my Lady and presented the earrings in a manner that resembled royalty. The experience could not have been better. It is what prompted this letter. Thank...

I LOVE KAY JEWELERS! Buying a diamond ring from Kay Jewelers can be a memorable experience, characterized by their wide selection of exquisite pieces and exceptional customer service. From the moment you step into their store or browse their online catalog, you're greeted with a dazzling array of diamond rings, each with its unique charm and allure. Whether you're drawn to classic solitaire designs, intricate halo settings, or timeless three-stone rings, Kay Jewelers offers something for every taste and preference.

Their knowledgeable staff are there to guide you through the process, providing expert advice on the 4Cs of diamonds and helping you find the perfect ring that fits both your style and budget. Whether you're searching for an engagement ring to propose with or a special gift to celebrate a milestone, Kay Jewelers offers a range of options to suit any occasion.

Once you've found the ring that speaks to your heart, the purchasing process is seamless, with flexible payment options and convenient financing plans available. And with Kay Jewelers' reputation for quality and craftsmanship, you can trust that your diamond ring will be a cherished symbol of love and commitment for...

I purchased a pair of diamond earrings for almost 2,000 dollars. When I went to the store to pick them up I was I needed to wait because there was a line. I waited my turn and then was told they didn’t have them. Just as I was leaving the UPS guy showed up with about 12 boxes. The gentleman that was helping me (very kind and the only reason I gave any stars) started opening the boxes to see if my (already paid for) earrings had arrived. A few customers arrived and Noah, the manager walked over and told him to stop opening the boxes and help the other people. He had 3 boxes left to go. I asked I could wait and was told that it could be hours and they would call me if they had them. Why were other people put before me? I waited my turn. I paid for my items. Just finish opening the boxes! I sat on a bench outside the store and called customer service. They spoke with someone in the store and what do you know... they opened the boxes and there are...