Chuck E. Cheese — Restaurant in Las Cruces

My son had his 8th birthday party at Chuck E. Cheese today. I made the reservation a month ago. I got the ultimate fun package. I spoke with the staff twice in the week leading up to today, to confirm my reservation and the details of my reservation. 9 kids, 12 adults, 2 extra pizzas, 12 adult cups, and a cake. I also confirmed the details when we arrived today. It was a decent day but our party host didn’t seem very knowledgeable and she seemed very confused most of the time. She only brought me 10 adult cups. I had to ask repeatedly for the dip n dots and cake. And then when the cake didn’t come out I had to go up and keep asking for it. Our party host deferred us to a different staff member who told us “you told your party host you didn’t want the cake.” I said that’s not true, I confirmed I wanted the cake FIVE times and asked for it an hour ago. The three staff members were just standing there looking confused. They told us they would go frost the cake. It still didn’t come out and after another 30 minutes we went back up to ask where the cake was. They told me because I didn’t want the cake, it melted, and they had to throw it away. But they could give us a new one, it would just take 30 minutes to defrost. At this point there was only 15 minutes left of the party. So I just told them to forget it. They told me they wouldn’t charge me for the cake since I didn’t get it. Like DUH! I’m not paying for something I didn’t get. I was extremely upset by the inconvenience. The staff was so unhelpful. And then they only brought out the goodie bags (that were part of the package) after half our party had already left. Overall the staff was just super unhelpful and unorganized. It took three of them just to figure out how to check me out at the end. I think some more training would be beneficial for the staff. I expected just a tad bit more from...

I hyped my kids up for months about coming here to celebrate their birthday and it was probably the worst outcome ever. Staff didn’t even acknowledge it was their birthday when I mentioned it nor seemed to care, the staff all had a very bad attitude. As soon as we walked in we were immediately not greeted but faced with an employee who seemed so rotten and right away the kids felt uncomfortable. We still stayed and let them play games and jump on the trampoline zone but the young man who came to unlock the zone just sat on the ledge on his phone the whole time (again making the kids feel uncomfortable) because it was obvious he cared less of his job or them. When it came time to turn in tickets for prizes I had to knock on the counter and wave my hands for the same guy to get off his damn phone and take his ear buds off just to again make my kids feel uncomfortable because this guy seemed mad we interrupted his scrolling time on his phone. When I was a kid this was a place for kids to have fun and my kid’s birthday could have been way more fun and honestly were never coming here again. Better off going to Peter Piper where they might be more friendly or even care about you walking in the door. Worst customer service ever and the owners/managers need to step up and give a shit. Food was alright. If I could give a negative star...

Needs better management or close down.

Dirty tables, dirty floors and restrooms.... Ordered BBQ boneless wings at 15.99, order took 30 minutes, order came buffalo not bbq. Only 6 boneless wings when their menu advertises feeds 2 people (false).

Went to staff and were to busy talking and laughing not even wanting to address me. Got attention after 5 minutes, staff asked for my receipt, looked over them stated to get my order right.

Took another 30 minutes for wings to come and again only 6. Staff told me they weigh the wings for the price of 15.99. I told them ridiculous and i requested to give me a refund. They refused and gave me both orders of BBQ and buffalo wings.

Never again will I visit, it was ridiculous and over priced. Staff were very unprofessional laughing too much at the front, salad tasted old from long ago, salad dressing was very watered down to no taste. Wings were hard and cold even with the long wait.

Peter Piper Pizza...